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Koerber - Senior Infrastructure Engineer - On-Premises
4 weeks ago
About TechOps :
The newly formed Technology Operations (TechOps) team is bridging the interface between our international
customer organization for K- rber pharmaceutical software and the internal product support, business solutions,
product infrastructure, and deployment operations teams. It acts as a one-stop shop for 2nd Level Support and
Escalation management team to ensure our customers receive best-in-class support and responses. The TechOps
vision is to ensure 24/7 operations of our PAS X-MES products and support in the SaaS and OnPrem environment.
Job Summary :
The Senior Infrastructure Engineer will be responsible for designing, managing, and optimizing the IT infrastructure supporting K- rbers PAS-X MES products in both On-Prem and SaaS environments. This role requires expertise in networking, cloud and on-prem infrastructure, automation, and security to ensure highly available, scalable, and secure infrastructure solutions. The engineer will collaborate with cross-functional teams to maintain and enhance system performance.
Your role in our team :
- Design, implement, and maintain IT infrastructure, including cloud and on-prem solutions.
- Ensure high availability and scalability of systems to meet business needs.
- Automate infrastructure deployment and management using Infrastructure as Code (IaC) tools.
- Monitor system performance and proactively address issues before they impact business operations.
- Work closely with security teams to implement best practices for data protection, access control, and compliance.
- Troubleshoot and resolve infrastructure-related issues, including network, storage, and compute challenges.
- Deploy, maintain, and troubleshoot applications and desktops using Citrix XenApp, Citrix Virtual Apps and Desktops (CVAD), and RDS.
- Optimize cost, performance, and security of infrastructure components.
- Maintain comprehensive documentation of infrastructure configurations, procedures, and policies in English language.
- Support and enhance business continuity and disaster recovery strategies.
- Experience with enterprise environments and professional IT operations, including process frameworks such as ITIL.
- Create and manage virtual machines (VMs) in Windows and Linux environments.
- Manage VM snapshots and images, including creation, deletion, and reversion.
- Support Citrix and virtualization environments.
- Basic knowledge of Active Directory groups.
- Experience with OpenStack environments is preferred.
- Provide technical support and front-end internal customer interactions with excellent communication skills.
- Support and mentor team members in technical queries.
Qualifications :
Education :
- Bachelors degree in Computer Science, Information Technology, or equivalent.
Experience :
- Minimum of 10 to 12 years of experience in IT infrastructure, cloud, or system administration.
- Hands-on experience with cloud platforms (AWS, Azure, GCP) and on-prem data centers.
- Expertise in virtualization technologies (VMware, Hyper-V, KVM, Citrix, OpenStack).
- Experience with Infrastructure as Code (IaC) tools such as Terraform, CloudFormation, or Ansible.
- Strong understanding of networking concepts, including firewalls, VPNs, DNS, load balancing, and routing.
- Experience with storage and backup solutions (SAN, NAS, object storage, replication).
- Knowledge of CI/CD processes and automation tools.
- Experience with monitoring and logging tools (such as Nagios, PRTG, Prometheus, ELK, Splunk, Grafana, etc.).
- Solid experience in Linux and Windows system administration.
- Familiarity with ITIL processes and best practices.
Technical Skills :
- Proficiency in scripting languages (Python, Bash, PowerShell, etc.).
- Strong experience with cloud and hybrid infrastructure management.
- Deep understanding of cybersecurity principles and best practices.
- Ability to design and implement disaster recovery and high availability solutions.
- Understanding of compliance frameworks such as ISO 27001, SOC 2, and GDPR.
Certifications :
- Relevant infrastructure certifications (e.g., Red Hat Certified Engineer (RHCE), or Azure Administrator) are a plus.
Soft Skills :
- Excellent communication skills in English.
- Strong problem-solving skills and attention to detail.
- Effective collaboration and teamwork in a global environment.
- A "we" versus "me" mindset.
- Strong resilience and ability to work in a fast-paced environment.
Preferred Qualifications :
- Experience managing multi-cloud and hybrid environments.
- Knowledge of IT cost management and optimization strategies.
- Expertise in large-scale enterprise IT infrastructure management.
