Configuration Management Engineer

2 months ago

Chennai, India Tata Consultancy Services Full time

Greetings from TCS


Job Title: CMDB Analyst

Location: Noida, Gurgaon, Hyderabad, Bangalore, Pune, Kolkata, Chennai, Mumbai

Experience Range: 10 to 15 years


Job Description

TCS has always been in the spotlight for being adept in “the next big technologies”. What we can offer you is a space to explore varied technologies and quench your techie soul.


What are we looking for?

  • Expert knowledge of IT Configuration Management processes.
  • Experience in ServiceNow CMDB.
  • Understanding of ServiceNow Discovery, Service Mapping and knowledge of ServiceNow CSDM Model.
  • Clear understanding of Business Capabilities, Business Applications, Application Services, Middleware Infra, Service Offerings and so on.
  • Able to work with Customer stakeholders which are Business Application Owners, Infra CI owners.
  • Experience in performing CMDB audit and Remediation.
  • Solution Oriented mind set & be able to provide recommendations for the current and future platform.
  • Familiar with the processes that consume CMDB data e.g., Incident, Problem, SDLC, Asset, and Change
  • Excellent analytical, and problem-solving skills on maintaining CMDB data integrity.
  • Able to generate reports for KPIs.
  • Excellent collaboration, customer service, and communication skills to work in a team environment.
  • Ability to work under pressure effectively and efficiently handle multiple priorities simultaneously.


Responsibilities of CMDB Analyst Summary

  • Work as CMDB team in developing standard IT Configuration management methodology.
  • Assisting team in the development of CMDB Policy, Processes, Data Models, and Knowledge base.
  • Performing operational activities as defined by CM policies and procedures.
  • Works along with CMDB team to improve CI data integrity regarding classes, naming conventions, attribute modeling, CI relationship, data sources.
  • Conducts CI audits and reconciliation for CMDB Remediation independently.
  • Maintains CIs to ensure CMDB accuracy and completeness.
  • Drives visibility on unauthorized CI changes or alterations to environment.
  • Delivering CMDB reports agreed and on demand.
  • Identifying and reporting on noncompliance situations
  • Works with Infra teams to understand new requirements and identify how Configuration management can support improved Service Delivery.
  • Support and administer the tool for configuration and asset management, ServiceNow Discovery, and additional applications or modules as assigned.
  • Perform SDLC activities required to enhance the Service Now platform.

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