Team leader International Pr

2 days ago

New Delhi, India Altisource Full time

Job Title: Team Leader – Voice Process (International BPO) Location: Anywhere in India Job Type: Full-Time Role Summary: The Team Leader – Voice Process is responsible for managing a team of customer service representatives handling inbound and outbound voice calls. The role demands strong leadership, performance management, and customer service skills to ensure high-quality service delivery and team efficiency.Key Responsibilities: Team Management & SupervisionOversee daily operations of the voice process team. Monitor attendance, adherence, and productivity. Conduct daily briefings and team meetings. Performance & Quality MonitoringTrack KPIs and SLAs to ensure targets are met. Provide coaching and feedback to improve agent performance. Handle escalations and ensure resolution with customer satisfaction. Training & DevelopmentFacilitate onboarding and ongoing training for team members. Identify skill gaps and organize refresher sessions. Process ImprovementRecommend and implement process enhancements. Share best practices across teams to improve efficiency. Reporting & CommunicationPrepare performance reports and present to management. Communicate updates, policies, and changes effectively. Employee EngagementFoster a positive work environment. Motivate team through recognition and incentives. Required Skills & Qualifications: Bachelor’s degree (preferred). 5–12 years of BPO experience, with at least 3 years in a team lead role. Strong verbal and written communication skills. Proficiency in CRM tools, dialers, and MS Office. Ability to coach, mentor, and lead a diverse team. Analytical and problem-solving mindset. Willingness to work flexible shifts (including US/UK hours). Preferred Attributes: Experience with international voice processes. Knowledge of customer service metrics and call center operations. High emotional intelligence and conflict resolution skills.

  • Marketing and PR Intern

    3 days ago

    Delhi, Delhi, India Efficient Manufacturing Magazine Full time

    **Job Title**: PR and Marketing Intern **Location**: Delhi **Company**: A Leading Industrial Magazine **Job Type**: Internship **About the Role**: We are looking for a dynamic **PR and Marketing Intern** to join our team. This role offers a unique opportunity to attend industry events, conduct interviews, manage PR activities, and contribute to marketing...

  • Pr and Marketing Intern

    2 weeks ago

    Delhi, Delhi, India TFG Infotech Pvt. Ltd. Full time

    **Job Title**: PR & Marketing Intern / Fresher **Location**: Delhi (Hybrid Model) **Employment Type**: Full-Time **Industry**: Media & Publishing (Industrial Magazine) **About the Company**: A leading name in the industrial publishing space, known for our comprehensive coverage of manufacturing, automation, and engineering. Our magazines, events, and...

  • PR Manager

    1 week ago

    Bengaluru, Delhi, Mumbai, NCR, India Orion Pr Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    JD For:1. PR Managers / PR Executives: Assisting the team in campaign execution, media outreachCandidate Profile: 6 Months - 3 years experience in media relations, content writing, client servicing, and documentation. Candidates having less than a year's experience may be considered for Jr. Executive / Trainee role2. Sr. Campaign Managers: Client servicing,...

  • TEAM LEADER ESPERTO

    1 week ago

    New Delhi, India NTU International AS Full time

    NTU is preparing a proposal for: “Technical assistance for ASPIRE-AT programme in Cambodia” and is searching for experts to support the core team during the implementation of this project. The overall objective of this assignment is to contribute to the development of the agricultural sector in Cambodia and to the support the EIB-financed activities...

  • Pr Intern

    3 days ago

    Delhi, Delhi, India De Chevalerie En Rouge Full time

    **Our homegrown brand has revisited the concept of vintage along with the cultural significance of Indian heritage. As we pilgrimed across the different traditions around the world, we understood deep the significance of time-honoured histories of distinct civilization, ethnicity and livelihood, that has been conceptualised beautifully upon our bespoke...

  • Pr Intern

    1 day ago

    Delhi, Delhi, India De Chevalerie En Rouge Full time

    **Our homegrown brand has revisited the concept of vintage along with the cultural significance of Indian heritage. As we pilgrimed across the different traditions around the world, we understood deep the significance of time-honoured histories of distinct civilization, ethnicity and livelihood, that has been conceptualised beautifully upon our bespoke...

  • Pr and Marketing Intern

    5 days ago

    New Delhi, India Fetch Private Limited Full time

    Assist in developing and executing PR strategies to promote company news, events, and initiatives - Draft and distribute press releases, media pitches, and other PR materials - Conduct research on industry trends, competitors, and media outlets - Track and measure PR campaign results - Maintain and update media lists and contact databases - Assist in...

  • PR Intern

    3 weeks ago

    Delhi, India DE CHEVALERiE En Rouge Full time

    Our homegrown brand has revisited the concept of vintage along with the cultural significance of Indian heritage. As we pilgrimed across the different traditions around the world, we understood deep the significance of time-honoured histories of distinct civilization, ethnicity and livelihood , that has been conceptualised beautifully upon our bespoke...

  • PR Intern

    11 hours ago

    Delhi, Delhi, India DE CHEVALERiE En Rouge Full time ₹ 30,000 - ₹ 60,000 per year

    Our homegrown brand has revisited the concept of vintage along with the cultural significance of Indian heritage. As we pilgrimed across the different traditions around the world, we understood deep the significance of time-honoured histories of distinct civilization, ethnicity and livelihood , that has been conceptualised beautifully upon our bespoke...

  • Pr Intern

    5 days ago

    Sultanpur, Delhi, Delhi, India Zoe & Co - Studio1emporio Full time

    **Job Description: PR Intern** **Organisation Overview**: Studio1Emporio is a premier provider of photography, videography, and branding services in Delhi. We specialize in creating visually stunning advertising and marketing content, including e-commerce product photography, brand campaigns, video production, and more. Our team of skilled professionals is...