Consumer Services Specialist

3 weeks ago

Pune, India Levi & Korsinsky, LLP Full time

About Us:

Levi & Korsinsky is committed to advocating for shareholders and consumers, seeking justice from major corporations and their executives. With decades of experience, our attorneys have established groundbreaking legal precedents in high-stakes securities and class action lawsuits nationwide.

Our rapidly expanding marketing division, part of an established international law firm with over 22 years of history. We are rapidly expanding in-house in technology, AI, CRM development, consumer experience team, PPC marketing.

Key Responsibilities:

  • Service Excellence: Enhance the overall service experience, fostering engagement and driving organic growth, aligning with Levi & Korsinsky's commitment to client satisfaction.
  • Call Handling: Handle outbound calls professionally and efficiently, ensuring clear communication in a neutral voice accent.
  • Customer Interaction: Provide accurate and timely information to clients regarding their inquiries and legal services offered by Levi & Korsinsky.
  • Policy Adherence: Follow established service procedures, policies, and standards to uphold our reputation for delivering top-tier legal services.
  • Record Keeping: Maintain accurate records of customer interactions and actions taken, in line with our commitment to transparency and accountability.
  • Team Collaboration: Work collaboratively with other team members to ensure consistent and high-quality service delivery.
  • Performance Metrics: Meet performance targets and KPIs, including customer satisfaction, call handling time, and resolution rates.

Qualifications :

  • Experience: Proven experience of 2 to 6 Years as a Call Center Executive.
  • Communication Skills: Proficiency in English communication, both verbal and written.
  • Interpersonal Skills: Excellent interpersonal skills to handle customer interactions effectively.
  • Call Handling: Ability to handle high-volume calls professionally and efficiently.
  • Problem-Solving: Strong problem-solving skills and attention to detail.
  • Technical Proficiency: Familiarity with customer service software, databases, and tools.
  • Multitasking: Ability to multitask and manage time effectively in a fast-paced environment.
  • Performance Metrics: Ability to meet performance targets and KPIs, including customer satisfaction, call handling time, and resolution rates.

Why you should Join Us:

  • Competitive Compensation: We offer competitive salaries and benefits packages to attract and retain top talent.
  • Work-Life Balance: We understand the importance of work-life balance and offer flexible work arrangements to help employees manage their personal and professional lives.
  • Collaborative Environment: Levi & Korsinsky fosters a collaborative and inclusive work environment where employees are encouraged to share ideas and work together to achieve common goals.
  • Opportunities for Impact: Working at Levi & Korsinsky means being part of a team that is dedicated to making a difference. Our work has a direct impact on the lives of shareholders and consumers.

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