Department Manager

3 weeks ago

New Delhi, India Massimo Dutti Full time

1. Customer-focused
• Advises customers and makes sure that the entire team complies with the standards established by the company, always being
a role model.
• Guarantees excellent customer service in his/her department.
• Makes sure the team seeks customer loyalty ensuring a better shopping experience, always being a role model.
2. Sales management of products at the store
• Analyses the sales reports taking necessary decisions and following up on them, communicating the results to the team and
making sure the team of assistant managers are properly trained.
• Provides feedback to store management and the product manager regarding product performance in the department
depending on the needs of the store.
• Knows about the products and the collections of the season and makes sure the team is trained.
• Knows the product needs of the brand and competitors (PVP, image, etc.), sharing the information with the team.
3. Ensuring that the store maintains the standards of the company’s image
• Makes sure that the products displayed at the store meet image criteria.
• Optimises the product display with the image team and store director based on the analysis of sales reports and continuous
decision making to achieve a greater sales impact.
• Supervises the final result of display changes (reaction) and trains the team on the changes that have been made.
• Makes sure that the furniture in the store is in good shape.
4. Optimising the merchandise management processes in store and stockrooms
• Through the operations team, keeps the products in the stockroom and labelled according to efficiency standards and criteria.
• Ensures the receipt and delivery of merchandise, as well as product rollouts in a timely manner.
• Makes continuous replenishment of products at the store possible by organising and distributing among the operations team,
ensuring they are replenished from the stockroom using tools available at the store.
• Maintains and optimises the product management processes in the department such as the distribution of overstock in the
fitting room, movement of products to the store and stockroom, etc.
• Ensures that the demand for the product is carried out effectively to achieve a greater impact on the sale.
5. Keeping human resources organised with the office manager
• Efficiently manages resources depending on the department’s needs at the time.
• Ensures timetables are created a month in advance, complying with HR regulations and ensuring the maximum efficiency of the
department.
• Does administrative work such as returns to work, leaves, shift changes, etc.
• Guarantees compliance with the occupational risk prevention policy.
• Trains, evaluates and develops the team, providing them constant feedback.
• Recruits and selects the team with the Recruitment Centre (when available), making sure the new employees are onboarded the

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