AGM/DGM - ERP Commercial Operations (SAP OTC)

1 month ago

Hyderabad, India Viatris Full time

Position Title : AGM / DGM - ERP Commercial Operations (SAP OTC)

Location : Hyderabad / Bangalore

At VIATRIS™, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs.


Viatris empowers people worldwide to live healthier at every stage of life.

We do so via:

  • Access – Providing high quality trusted medicines regardless of geography or circumstance.
  • Leadership – Advancing sustainable operations and innovative solutions to improve patient health; and
  • Partnership – Leveraging our collective expertise to connect people to products and services.


Every day, we rise to the challenge to make a difference and here’s how this role will make an impact.


Role Purpose

The AGM/DGM of ERP Commercial Operations serves as the architect for the Order to Cash (OTC) system and process landscape, ensuring global solution design and governance of the Viatris Global Template. Collaborating with project teams, team leaders, and client stakeholders to formulate comprehensive Customer Service and Commercial Operations offerings. Cultivating robust relationships with clients and earning the confidence of key advisors. Advocating for the adoption of SAP technology solutions through compelling business cases. Crafting and enhancing end-to-end SAP Core SD processes. Facilitating workshops to guide crucial design decisions, offering clear recommendations and best practices. Ensuring the alignment of technology initiatives with the overarching business strategy and objectives. Delivering expertise in optimizing Order to Cash processes, providing clients with leading practices in the field.


Key Responsibilities

System Architecture Oversight:

  • Oversee the design of order-to-cash systems, recommending and implementing changes to enhance processes and performance.
  • Analyze industry, technology, and market trends. Introduce new technologies/capabilities, communicate them effectively, and prepare the IT team for adoption, implementation, and production support.


Solution Design:

  • Design the OTC module within the ERP system based on the gathered requirements.
  • Configure the ERP system to support OTC processes, including order creation, order fulfillment, inventory management, pricing, and invoicing.
  • Ensure the solution design aligns with industry best practices and the organization's business goals.
  • Evaluate the feasibility of potential solutions and recommend actions to IT and business colleagues.
  • Design and architect SAP ECC Interfaces with partner systems using technologies like flat files, EDI, ALE, IDOC, and XML. Collaborate with partner system and middleware system teams to ensure smooth data exchange for business transactions.
  • Facilitate and lead fit-gap analysis by engaging with business units and corporate systems team members for B2B, CRM, and E-Invoice solutions implementation.


OTC Workstream Leadership:

  • Lead OTC workstreams across all regions, coordinating with the OTC team covering Sales, Pricing, Contracts, Rebates, Trade Compliance & Regulatory, and Reporting.
  • Encourage innovative solutions and methods to continuously improve solution delivery.
  • Support consistent and efficient integration approaches for mergers and acquisitions initiatives, leading the implementation for SAP and integrated applications.


Project Delivery:

  • Manage deliverables for all phases of the project.
  • Lead the implementation of the OTC module, ensuring a seamless transition from legacy systems to the new ERP environment.
  • Monitor project progress and manage risks and issues that may arise during implementation.
  • Maintain effective communication with stakeholders at all levels, providing regular updates on project status, challenges, and achievements.
  • Provide KT to run team to ensure smooth ongoing support for end users, addressing any post-implementation issues or questions throughout Hypercare phase.
  • Maintain comprehensive documentation of the OTC solution, including processes, configurations, and customizations.
  • Mentor and train IT members and global teams to achieve group objectives.


Subject Matter & Technology Expertise:

  • Experienced in all SD aspects, Enterprise Structure, Master data, Order Management, Pricing, Order Fulfillment, Logistics Execution etc.
  • Expertise in Interfaces development using technologies like flat files, EDI, ALE, IDOC, and XML
  • Strong experience in the Intercompany / Intracompany Process, Supply Chain HUB Process
  • Demonstrate deep knowledge of the managed sub-functional area and solid knowledge of the overall departmental IT functions.
  • Provide expert leadership and knowledge in applications and technologies.
  • Demonstrate understanding of SAP Application Life Cycle Management, Solution Manager, and development methodologies, including business and process modeling.


Collaboration:

  • Engage business stakeholders in developing programs aligned with strategic goals.
  • Collaborate with other Solution Leads to identify cross-functional impacts and opportunities.
  • Partner with IT counterparts in different geographies, such as Producer, Provider, and Partner
  • Collaborate with counterparts across COE pillars, such as Tech Services, IT Operations, QA, and Business Analytics, to consistently deliver high-quality SAP application projects meeting business users' requirements.


Complex Problem Solving:

  • Lead the analysis and resolution of complex system problems for SAP OTC and Integration processes, adhering to change control procedures. Create and own business requirements, functional specifications, and testing. Identify continuous improvement opportunities to reduce support requirements.


Qualifications & Experience

  • Bachelor's Degree Required. Master's Degree Preferred.
  • Minimum 5 Years Expertise in Leading High Performing IT Teams
  • 10 Years experience in Designing Global Supply Chain, Logistics Systems, Commercial Applications
  • Minimum 3 SAP Full - Cycle Implementations including S/4
  • SAP OTC and cross functional implementation knowledge
  • SAP SD Certification ( ECC / S4) Preferred

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