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Summary:

• The Business Analyst performs professional duties related to the review, assessment, and development of business processes.
• The Business Analyst will analyze and translate operation requirements into system deployments and business process changes.
• They act as a change agent to help facilitate effective process re-engineering.
• After determining scope and optimum solution, the Business Analyst will develop seamless solutions delivered to operations and our clients on time, within budget and within scope.

Responsibilities:

• Defines and documents customer business functions and processes.
• Consults with functional unit management and personnel to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access.
• Acts as a liaison between departmental end-users, technical analysts, information technology developers, and executive management team in the analysis, design, configuration, testing and maintenance of service management systems to ensure optimal operational performance.
• Plans, organizes, and conducts business process re-engineering/improvement projects and/or management reviews thorough gap analysis and develop multiple solutions for identified gaps.
• Design new programs and processes by analyzing data, constructing workflow charge and diagrams, studying system capabilities and writing business requirements.
• Improve systems and processes by studying current practices and designing modifications.
• Prepare technical reports by collecting, analyzing and summarizing information and trends.
• Develop and implement QA process and protocol for all process improvement initiatives and new client on-boarding.
• Define scope by identifying optimum solution with contingency plans.
• Transfer necessary business view to IT developers to ensure implemented solution meets the needs of the business.
• Maintain project prioritization schedule for Operations to insure balance of process improvement deliverables with new client on-boarding.

Requirements/Qualifications:

• Bachelor's or Master’s degree in Business Administration, Engineering or Analytics.
• Minimum 5+ years of overall experience with at least 3+ years’ experience as a Business Analyst or similar role, preferably in the Fintech industry.
• Business requirements experience.
• SQL skills and/or XML skills (beginner to intermediate).
• Must possess proven leadership skills with the ability to influence key decision makers and collaborate across business lines.
• Must demonstrate strong analytical skills and be able to translate data into action.
• Solid organizational skills, ability to lead teams of various sizes, ability to focus on broader goals and project details simultaneously, and ability to multi-task effectively.
• Strong working knowledge of Microsoft Office including Microsoft Project or equivalent.
• Any Agile or PMO certification is a plus. Exposure to market research and market analysis of the latest happenings in the industry and propose viable solutions
• Candidate should be ready to work in US shift timings which is currently set to 2PM-11PM and may change based on projects.
• Candidate should be ready to work hybrid or full time in our Bangalore office if required.
• Possess a strong background with different analytical techniques including Interface Analysis, Feasibility Analysis and SWOT Analysis is required
• Decision-making skills to assess a situation, including risks and benefits, receive feedback from stakeholders, and select a course of action.
• Work closely with Product Owners (PO) and establish clear understanding of the business goals to delivery the right product
• Work with the relevant stakeholders including client to get clear well documented requirements and manage the entire requirement engineering cycle
• Develop and own the requirement specification, ensure that the project objectives, charter are clearly documented, get the clarification on requirement ambiguity by talking to the required stakeholders
• Ensure that requirement details provided to the engineering team is complete with as much of information available to develop precise applications
• Ensure proper decision making during scope creep with no impact on project timelines
• Validate the business needs and provide right directions to the engineering team to verify that the business requirements are correctly translated and implemented into proper engineering solutions
• Technical exposure to FinTech, Banking and Financial Applications will be an added benefit. Also can have experience on working with Engineering Teams involved in development of projects using Microsoft Technologies

Soft Skills:

• Resilience and very strong verbal & written communication skills.
• Ability to operate well under pressure.
• Flexibility to adapt to changing environments.
• Sound decision making ability.
• Ability to operate well under pressure and stress.
• Should be ready to work in rotational shifts to support US time zones
• Should demonstrate collaborative team work to win as a team
• Should have good presentation and articulation skills
• Should have good documentation skills for highlighting the progress
• Should be able to work in hybrid, multi culture, diverse environments
• Should have a long sight towards latest advancement in the technology industry

Company Overview:

As a fintech leader, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our industry-leading partners with primary strategic services and our goal is to empower companies to accelerate business, drive compliance, and maximize service.

Founded in 1986, purchased by current CEO, David Johnson, in 2008 Privately owned by Stone Point Capital, Vervent Management and other passive investors.

Lines of Business:

• Primary Servicing – Loan, Credit Card & Lease
• Capital Markets Services – Backup Servicing, Verifications,
• Collateral Management, Structured Settlements, etc.
• Credit Card Programs – within the Vervent Card Division we offer

a) Captive Credit Card Programs (secured and unsecured)

b) Managed Card Services

Global Service Operations supports all divisions to facilitate servicing and card program management Clients include consumer and small business “marketplace” lenders, finance companies, leasing companies, insurance companies, captive finance companies, alternative capital providers, consumers and banks Vervent services ~$150 billion in assets as a primary and backup servicer. It also manages ~1 million consumer credit cards.

Locations: San Diego, Baja, Portland, Sioux Falls, Philippines, India