Customer Success Specialist
2 weeks ago
the RoleWe are hiring a Customer Success Specialist to join our Data & Capability (formerly GIX) Operations Hub.In this role, you will focus on building strong client relationships, driving adoption, and ensuring effective usage of CRISIL Research productsincluding the Industry Research Platform and Quantix.This is a non-sales role focused on client engagement, product education, and usage maximization.Key Responsibilities:Client Training & Product Adoption- Conduct product trainings, demos, and walkthroughs to drive deeper usage and understanding of CRISIL Research platforms.- Support users in navigating features and maximizing product value.Client Relationship Management- Build, maintain, and nurture strong relationships with users across assigned client segments.- Engage regularly with:- Commercial Banks- NBFCs- Financial Institutions- PE/VCs- Investment Banks- Corporates- Insurance CompaniesClient Engagement- Visit existing clients for product explanation, onboarding support, and usage follow-ups.- Manage key accounts through consistent check-ins, issue resolution, and proactive engagement.Insights & Reporting- Collect and document client feedback, user insights, testimonials, and enhancement requests.- Maintain updated:- Client contact records- Meeting reports- Usage feedback logs- Track competition and share meaningful insights with internal teams.Key Skills Required:- Client Relationship Management- Key Account Management- Stakeholder Management- Client Servicing & Support- Product Training & Demonstration- Communication & Presentation Skills- Operations & Coordination- Strong client-first approach and proactive engagement mindset (ref:iimjobs.com)
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Customer Success Specialist
12 hours ago
Mumbai, Maharashtra, India dealMYtime Services Pvt Limited Full timeCompany DescriptiondealMYtime Services Pvt Limited is dedicated to saving time, money, and effort for customers by streamlining their operations. With extensive expertise in network operations, infrastructure setups, and process management, we are a trusted IT organization focused on driving customer success. Known for executing complex, end-to-end projects,...
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Customer Success
6 days ago
Mumbai, Maharashtra, India CSML GROUP Full timePosition OverviewWe are seeking a proactive, detail-oriented, and customer-centric professional to join our team as aCustomer Success & Onboarding Specialist. This hybrid role focuses on ensuring a smooth onboarding experience, driving customer engagement, and building long-term satisfaction.The ideal candidate will haveat least 3 years of experiencein...
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Dvara Solutions
2 weeks ago
Mumbai, India Dvara Solutions Pvt Ltd Full timeDvara Solutions is a fast-growing TechFin company transforming how NBFCs and MFIs lend, scale, and serve customers. Our SaaS platform powers everything from digital onboarding and underwriting to disbursals and collections-used by the country's most forward-thinking lenders. Now, we're looking for a Customer Success Specialists who's...
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Customer Success Specialist
4 weeks ago
Mumbai, India Measured Moves Pvt Ltd Full timeCustomer Success Specialist (SaaS – Logistics / Material Tracking)Location: 100% Remote aligned to EST hoursType: Full-timeAbout the RoleWe are looking for a responsive, detail-oriented Customer Success Specialist tosupport our clients using a mission-critical, production-grade SaaS platform usedacross landfills, haulers, and material generators. This role...
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Customer Success Specialist
3 weeks ago
Mumbai, India Measured Moves Pvt Ltd Full timeCustomer Success Specialist (SaaS - Logistics / Material Tracking) Location: 100% Remote aligned to EST hours Type: Full-time About the Role We are looking for a responsive, detail-oriented Customer Success Specialist to support our clients using a mission-critical, production-grade SaaS platform used across landfills, haulers, and material generators. This...
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Customer Success Executive
6 days ago
Powai, Mumbai, Maharashtra, India LineupX Full time**Customer Success Job Description** **Location: IIT Bombay, Mumbai** **Job Type: Full-Time, Work from office** **About Us**: LineupX is an advanced AI-Powered SaaS platform designed specifically for ed-tech companies, revolutionizing the way they manage and enhance their placement processes. Our platform serves as a powerful tool for high-growth ed-tech...
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Customer Success Manager
15 hours ago
Gurugram, Mumbai, Pune, India A3 Tech Full timeJob Description:Join our Customer Success team and play a crucial role in ensuring the success and satisfactionof our valued customer. As a Customer Success Specialist, you will be responsible for buildingstrong relationships with our clients, understanding their needs, and providing them withexceptional support throughout their journey with our company. Key...
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Customer Success Manager
5 days ago
Mumbai, India APNATIME TECH PRIVATE LIMITED Full timeAbout the Team:The Enterprise business unit at Apna owns revenue, sales and customer retention at Apna. The team comprises 3 sub- units - Sales, marketing, and Revenue Operations, which includes Customer Success Management. The sales team is divided based on industry expertise while the customer support team and marketing teams are horizontal. The team plays...
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Product Success Specialist
2 weeks ago
Mumbai, Maharashtra, India PeopleGrove Full time ₹ 12,00,000 - ₹ 24,00,000 per yearProduct Success Specialist (Remote)Location:Mumbai Metropolitan RegionDepartment:Customer SuccessEmployment Type:Full Time (Remote)OverviewPeopleGrove is a trusted SaaS partner for colleges and universities across the United States. Our integrated suite of platforms including CORE ELMS, CompMS, MyCred, and Readiness, among other industry-leading solutions...
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Product Success Specialist
2 weeks ago
Mumbai, Maharashtra, India PeopleGrove Full time ₹ 12,00,000 - ₹ 36,00,000 per yearProduct Success Specialist (Remote)Mumbai Metropolitan RegionCustomer Success /Full Time (Remote) /RemoteOverviewPeopleGrove is a trusted SaaS partner for colleges and universities across the United States. Our integrated suite of platforms including CORE ELMS, CompMS, MyCred, and Readiness, among other industry-leading solutions which empowers institutions...