Dvara Solutions

Dvara Solutions is a fast-growing TechFin company transforming how NBFCs and MFIs lend, scale, and serve customers. Our SaaS platform powers everything from digital onboarding and underwriting to disbursals and collections-used by the country's most forward-thinking lenders. Now, we're looking for a Customer Success Specialists who's passionate about fintech, loves solving real-world problems, and thrives on building relationships that last. What You'' Do- Own the Customer Journey - From onboarding to renewal, you'll be the face of the platform for our NBFC/MFI clients.- Drive Adoption & Impact - Guide clients through the platform's full potential-from loan origination workflows to real-time portfolio insights.- Collaborate Cross-Functionally - Work with product, tech, and support teams to solve challenges and deliver business outcomes.- Be a Strategic Partner - Build strong relationships with decision-makers in credit, risk, and operations.- Help them scale Spot Opportunities - Identify new use cases, upsell opportunities, and turn clients into product evangelists. What Makes You a Fit- 5-7 years of experience in Customer Success / Account Management / Implementation in B2B SaaS preferably in lending background.- You understanding of the domain.- Comfortable talking APIs, integrations, and data flows.- You excel at managing details, driving outcomes, and fostering long-term relationships.- You love solving problems and turning feedback into features. Location: Mumbai. Apply here if you are ready to join us. (ref:iimjobs.com)