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Assistant Manager Operations

2 months ago

Pune, India Live Connections Full time

Role will require an individual who has a previous and demonstrated ability of success in

# Proven people management skills

# Service delivery

Responsible for understanding operational requirements, researching best practices, assist with the design and implementation of new processes and tools.

Require the ability to cultivate a team environment that provides exceptional customer service and ensuring all staff members perform at a consistently high level.

Ability to motivate, instill accountability and achieve results.

Monitoring the effectiveness of a team of Process Associates.

Should have been in a Assistant manager /Team leader role, on papers for at least 18 months

Exposure to handling 15-20 FTEs

International non voice background. (Insurance Process Only)