Front Office Executive

2 weeks ago

Guntur, India Isprava Full time

Location: Moira, Goa


Job Summary:

We are seeking a polished and personable Membership Relations Receptionist to serve as the first point of contact for our members and guests. This role is crucial in creating a welcoming atmosphere and ensuring that members receive exceptional service. The ideal candidate will be well-presented, articulate, and able to multitask effectively while managing front desk responsibilities and providing information about club policies and events.


Key Responsibilities:

  • Front Desk Management:
  • Greet members and guests warmly as they enter the club, ensuring a positive first impression.
  • Manage the reception area efficiently, handling all front desk operations with professionalism.
  • Answer phone calls, respond to inquiries, and redirect calls to appropriate departments or staff.
  • Member Relations:
  • Provide accurate information about club rules, policies, and upcoming events to members.
  • Assist members with requests, concerns, and issues, maintaining a courteous and helpful demeanour.
  • Monitor and manage member check-ins and check-outs, ensuring a smooth and efficient process.
  • Administrative Support:
  • Perform administrative tasks such as scheduling appointments, managing member records, and handling correspondence.
  • Maintain organized and up-to-date records, including member information and visitor logs.
  • Communication:
  • Communicate clearly and professionally in English, both verbally and in writing.
  • Ensure that all member interactions are handled with discretion and respect for privacy.
  • Multitasking:
  • Balance multiple responsibilities, including answering calls, addressing member inquiries, and managing administrative tasks.
  • Handle any immediate issues or emergencies with composure and efficiency.
  • Knowledge of Club Operations:
  • Stay informed about current club events, promotions, and any changes in policies to effectively answer member questions.
  • Collaborate with other staff members to ensure accurate and up-to-date information is provided to members.


Qualifications:

  • Education: High school diploma or equivalent required; additional qualifications in hospitality or administration are a plus.
  • Experience: Previous experience in a receptionist or front desk role, preferably within a high-end or membership-based environment.
  • Skills:
  • Excellent presentation and grooming, with a professional and approachable demeanour.
  • Strong verbal and written communication skills.
  • Proven multitasking abilities and the capacity to remain calm and organized under pressure.
  • Proficient in administrative tasks and familiar with office equipment and software.
  • Ability to work effectively as part of a team and independently.


Working Hours: 8-9 Hours per day, 5 days a week

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