Customer Service Executive

1 day ago

Jaipur, India MattsenKumar Full time
Job Type: Full Time Job Location: Jaipur

The Customer Service Executive attracts potential customers by answering product and service questions; suggesting information about other products and services. Handle the concerns and fulfill customer needs to ensure customer satisfaction

Job Description

Handle incoming customer service calls, outbound lead nurturing, and resolve the customer’s concern by maintaining the AHT, CSAT, Quality, daily productivity time along with other applicable metrics Resolve concern by clarifying the customer’s needs and determining the cause of the problem; Offering the best solution to resolve the concern Build sustainable relationships and trust with customers through open and interactive communication Identify and assess customer’s needs and resolve the query to ensure first call resolution is met Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Take the extra mile to engage customers and ensure customer delight

Requirement

Excellent verbal and written communication skills Proven customer support experience of 6 months+ in an inbound customer care process and willing to work in a 24/7 environment (Work from the office) Ability to work effectively in a team environment. Pleasant, professional, and courteous personality skills Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize and manage time effectively Identifying, escalating priority issues, and reporting to the high-level management

Educational Qualification Requirement

Graduate/Final Year Result awaited – Science Stream Preferred

Desired Experience

At least 6 months of calling experience in a customer care process Experience in Educational Customer Service and Outbound lead nurturing will be preferred

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