MS CRM BA

1 day ago

New Delhi, India Tech Mahindra Full time

Title: Business Analyst - MS CRM Experience: 7 - 12 years Offshore Location: Any TechM (Bangalore/Chennai/Hyderabad/Pune)- For Initial day till Visa Processing time. Domain: Banking only Job Location: Dubai Notice Period: Immediate JoinerJob Description:Business Analysis: Act as the primary liaison between business units and IT, ensuring alignment of Dynamics 365 capabilities with business objectives.Requirements Gathering: Lead structured workshops and interviews to capture and validate business and functional requirements. Proven track record delivering Microsoft Dynamics 365 CE and F&O implementations, ideally in a Financial Services Regulator or in companies that they regulate. Deep experience on CE/CRM projects which amounts to approx. 75% of overall project scope Strong understanding of regulatory processes, financial systems, and reporting requirements. Solution Design: Collaborate with technical teams and vendors to shape solutions using Dynamics 365 CE & F&O modules and Power Platform tools like (Power Apps, Power Automate, Power BI) and Dataverse Expertise in configuration of Dynamics modules, workflows, forms, and integrations. Skilled in Fit/Gap analysis, stakeholder facilitation, and user training. Documentation: Produce clear and complete Functional Specification Documents (FSDs), user stories, Business Process diagrams and workflows. Gap Analysis: Identify process or system gaps and recommend optimized solutions and configurations. Delivery Oversight: Support configuration, testing (including UAT), training, and change management across the project lifecycle.

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    New Delhi, India YASH Technologies Full time

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    New Delhi, India Runmap Infotech Private Ltd. Full time

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    New Delhi, India Tata Consultancy Services Full time

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    New Delhi, India CIRCOR International, Inc. Full time

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    New Delhi, India LTIMindtree Full time

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    New Delhi, India Tata Consultancy Services Full time

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    2 weeks ago

    Delhi, India Runmap Infotech Private Ltd. Full time

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    20 hours ago

    Delhi, India Runmap Infotech Private Ltd. Full time

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