IT Support

3 days ago

New Delhi, India Sonata Software Full time

Hi,We are looking for IT Support - German LanguageExp: 4+ yrsProvideLevel 1 and Level 2 IT supportto German-speaking users via phone, email, and chat. Troubleshoot hardware, software, and network issues. Translate technical documentation and user guides from English to German and vice versa. Collaborate with global IT teams to resolve escalated issues. Maintain records of support requests and resolutions in ticketing systems. Assist inlocalization and testingof software applications for German-speaking markets. Conductlinguistic quality assurancefor translated IT content. Participate intraining sessionsand contribute to knowledge base articles in German.

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