PureSoftware - L2 Application Support Engineer - ITIL/Ticketing System

3 weeks ago

Bengaluru, Karnataka, India PureSoftware Pvt Ltd. Full time

Job Title : L2 Application Support : : 68 Summary :

We are seeking an experienced L2 Application Support Engineer to join our team in Bangalore. The ideal candidate will have a strong background in ITIL processes, application monitoring, SQL-based troubleshooting, and cloud environments. The role involves ensuring seamless application performance, resolving critical issues within defined SLAs, and collaborating with stakeholders to deliver high-quality support Responsibilities : - Provide Level 2 application support for business-critical applications.

- Manage incidents, service requests, change requests, and problem tickets in alignment with ITIL best practices.

- Monitor application performance, analyze logs, and troubleshoot issues in cloud environments (Azure, GCP).

- Prioritize and resolve critical issues while ensuring SLA adherence.

- Work closely with stakeholders for effective communication and status reporting.

- Participate in weekend support on a rotational/on-demand basis.

- Perform debugging, performance tuning, and troubleshooting of complex SQL queries.

- Maintain and enhance SSRS reports and SSIS packages.

- Support ETL processes and manage MS SQL Server cluster configurations.

- Collaborate with development and infrastructure teams to resolve application-related Skills & Experience :

- Minimum 3 years of hands-on experience with ITIL processes (Incident, Service Request, Change Management, Problem Management).

- Proficiency with ticketing tools for ITIL process management.

- Strong communication skills and proven stakeholder management abilities.

- Basic understanding of .NET web applications, IIS, web services, and web hosting architecture.

- Experience in application monitoring and log analysis in cloud environments (Azure, GCP).

- Hands-on expertise in ETL processes.

- Strong knowledge of MS SQL Server (queries, debugging, performance tuning).

- Experience with SSRS and SSIS.

- Understanding of MS SQL Server clustering.

(ref:hirist.tech)

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