Network Administrator

3 weeks ago

Guwahati, India Dotflick Solutions Full time

Job Roles : Network Administrator

Job Description :

Responsibilities :

- We are seeking an experienced Network Administrator to join our team

- The candidate will be responsible for maintaining and troubleshooting our network infrastructure to ensure seamless operations

- Install, configure, and maintain network hardware and software, including routers, switches, firewalls, and servers

- Monitor network performance and troubleshoot issues in a timely manner

- Implement and maintain security protocols to protect against threats and attacks

- Ensure compliance with industry standards and regulations related to network infrastructure

- Manage network backups and disaster recovery plans

- Strong technical skills in network infrastructure management and troubleshooting

- Experience with Cisco routers and switches, firewalls, and other networking equipment

- Knowledge of network protocols, including TCP/IP, DNS, DHCP, and VPN

- Familiarity with network security and disaster recovery protocols

- Provide technical support to customers via phone, email, and chat.

- Troubleshoot network issues related to LAN, Router, and Networking.

- Collaborate with internal teams to resolve complex network issues.

- Maintain documentation related to network configurations and changes.

- Participate in on-call rotation for after-hours support as needed.

- Attention to detail and accuracy

- Maintain Customer database.

- Able to handle Level 2/ Level 3 support for network issues.

- Involved in all escalated cases and helping L1/L2 to resolve the same

- Maintain & update documentations.

- Monthly Quarterly governance meeting with customers

- Preparing RCA for escalated issue.

- Manage support cases to enable faster resolution.

- Ensure knowledge sharing across the team and enable best practices.

- Ability to deliver against deadlines

- Ready to work on 24/7 basis

- Driving cases and delivery targets with OEM

- Must possess good customer handling skills.

Qualifications :

1. Bachelors degree in Computer Science, Information Technology, or related field (preferred).

2. Any certification or equivalent networking certification.

3. 3+ years of experience in network administration or a related role.

4. Strong knowledge of the OSI Model and its practical applications.

5. Proficiency in DHCP, TCP/IP, TCP/UDP, routing, VLANs, IP addressing, and switching.

6. Hands-on experience with Cisco and Aruba switches.

7. Familiarity with Fortinet Firewalls is a plus.

8. Basic understanding of network security concepts.

9. Excellent problem-solving and troubleshooting skills.

10. Strong communication and teamwork abilities.

11. Willingness to stay updated with the latest industry trends and technologies.

(ref:hirist.tech)

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