Senior Manager

1 day ago

New Delhi, India RRD Global Delivery Centers Full time

Position Description: Experienced Lean Six Sigma Manager to lead and implement continuous improvement initiatives across our organization. This role is responsible for driving operational excellence, improving process efficiency, and fostering a culture of continuous improvement through the application of Lean, Six Sigma and Project Management methodologies.Technical Qualifications: Lean Six Sigma Black belt certified mandatoryExperience: 10 - 15 Years with > 5 years’ experience in process improvement, continuous improvement roles in ITES, BPO sectorsKey Responsibilities:- Lead Lean Six Sigma projects to improve business processes, reduce waste, and enhance productivity and quality. - Identify improvement opportunities including automation opportunities through process mapping, data analysis, and stakeholder feedback. - Responsible for implementation of the organization wide initiatives from a continuous improvement perspective - Provide training and mentorship to team members on Lean Six Sigma tools and techniques (e.g., DMAIC, Value Stream Mapping, 5S, Kaizen). - Manage a portfolio of continuous improvement projects, ensuring timely delivery and achievement of targeted benefits. - Partner with cross-functional teams to drive change management and ensure alignment with organizational goals. - Handle client facing improvement projects as an external consultant by analyzing existing process, identify opportunities, design and implement improvement strategies, facilitate workshops and trainings, prepare documentation and report to stakeholders - Monitor and report on project outcomes, savings, and performance metrics to senior leadership. - Facilitate root cause analysis and problem-solving workshops. - Maintain and evolve the Lean Six Sigma strategy in line with business needs.Key Competencies:- Process Improvement Expertise in lean principles, Six sigma methodologies, apply statistical tools, skilled in process mapping and root cause analysis - Project management ability to plan, execute and monitor multiple improvement projects, using tools like Gantt chart, charters and risk assessment - Handle Change management - Data driven decision making using quantitative analysis and visualization tools - Strong verbal and written communication skills - Quality & Compliance Awareness

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