Salesforce Business Analyst

5 days ago

Jaipur, India BELLURBIS TECHNOLOGY PRIVATE LIMITED Full time

Description : Key Responsibilities :- Act as a bridge between business stakeholders, Salesforce developers, and project teams to ensure alignment between business objectives and system functionality.- Gather, document, and analyze business requirements and user stories; define acceptance criteria using tools such as JIRA and Confluence.- Configure Salesforce features, including workflows, reports, dashboards, and automation rules, to support business processes.- Collaborate with cross-functional teams to manage end-to-end Salesforce projects, ensuring timely and quality delivery.- Perform functional testing, UAT coordination, and validation of Salesforce features, integrations, and enhancements.- Support Salesforce configuration, data management, and integrations to maintain platform accuracy and reliability.- Track project progress, manage deliverables, and prepare periodic status updates for internal and client stakeholders.- Maintain documentation, user guides, and process flows for all implemented Salesforce solutions.- Participate in change management and training initiatives to help end-users adopt new Salesforce functionalities.- Support continuous improvement efforts by identifying process gaps and recommending system enhancements.Technical & Functional Skills : - Strong understanding of Salesforce CRM, Salesforce Lightning, and Sales/Service Cloud functionalities.- Experience in requirement gathering, documentation, and business process analysis.- Hands-on experience with JIRA, Confluence, and Agile/Scrum project delivery.- Ability to configure Salesforce workflows, reports, dashboards, and validation rules.- Knowledge of Apex triggers, SOQL, and Salesforce APIs (preferred but not mandatory).- Familiarity with UAT processes, defect management, and test case documentation.- Strong analytical skills with attention to detail and problem-solving capabilities.- Proficiency in Excel, PowerPoint, and other reporting tools.Qualifications : - Bachelors degree in Computer Science, Information Systems, or a related discipline.- 35 years of experience as a Business Analyst with hands-on Salesforce exposure.- Experience in the Lending, Loans, or Financial Services domain preferred.- Excellent verbal and written communication skills for client and stakeholder interactions.- Strong organizational and time management skills, with the ability to prioritize effectively.Title : Salesforce Business Analyst (ref:hirist.tech)

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