Lead-Outbound Phone Banking

17 hours ago


New Delhi, India Ujjivan Small Finance Bank Full time

ROLE PURPOSE & OBJECTIVE- Manage the end-to-end operations of the Out-bound unit; including selecting, onboarding and managing team on an ongoing basis to drive productivity and operational efficiency - Provide regular reports on Outbound call performance, analyze data trends and offer insights to management for strategic decision - making. - Managing Projects, Campaigns related to Sales, Service & VRM Coordinate with business teams to strategize sales and service via call campaigns. - Manage and oversee all outbound activities, including lead generation, sales presentation, sales negotiations, Campaigns, service sales & VRM. - Generate sales opportunities and close sales by educating, qualifying, and presenting products and services to prospective stakeholders - Oversee outbound Specialist, Team leaders and officers - Review reports from Internal audit / risk team to identify repeat areas of non-compliance and ensure related closures - Inform and collaborate within and across departments to drive overall sales targets - Drive customer acquisition strategies through outbound campaigns - Conduct market research, and competitor analysis



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