SAP Support Specialist

3 days ago

Kochi, India B2N Management Consulting Pvt. Ltd. Full time

Position Overview :

We are seeking an experienced SAP Support Specialist to join our in-house IT department within a leading manufacturing organisation. The ideal candidate will combine in-depth process knowledge, hands-on SAP configuration expertise, and strong troubleshooting capabilities to provide high-quality SAP support services. This role focuses on managing Level 1 and Level 2 support activities for SAP systems and collaborating closely with business users to optimise processes - but it is not an SAP end-user role.

Key Responsibilities :

- Provide Level 1 and Level 2 SAP support for functional issues, ensuring timely resolution of incidents in line with agreed SLAs.

- Perform hands-on configuration across relevant SAP modules to meet evolving business needs in the manufacturing environment.

- Collaborate with finance, supply chain, production, and other functional teams to understand requirements and translate them into SAP solutions.

- Troubleshoot integration issues between SAP modules (e.g., MM, SD, PP, CO, FI) and propose effective fixes or enhancements.

- Conduct root cause analysis for recurring incidents and recommend process improvements or preventive measures.

- Participate in system testing, including unit, integration, and user acceptance testing for configuration changes and system updates.

- Work closely with SAP Basis and external consultants for escalated issues or advanced configurations.

- Maintain clear documentation of configuration changes, functional specifications, and support procedures.

- Support month-end and year-end processes in collaboration with the relevant business teams.

Required Qualifications & Skills :

- Bachelor's degree in Information Technology, Commerce, Engineering, or a related field.

- 3- 5 years of SAP experience within the IT department of a manufacturing company.

- Proven SAP configuration skills in at least one core module (MM, SD, PP, FI, or CO) with exposure to others.

- Strong process knowledge in manufacturing-related business cycles (procurement, production planning, sales order management, costing, etc.).

- Demonstrated troubleshooting skills and experience handling integration issues.

- Ability to manage L1 and L2 SAP support tickets independently.

- Effective communication skills for working across technical and business teams.

Preferred Skills :

- Experience with SAP S/4HANA and Fiori applications.

- Familiarity with transport management and change request handling.

- Exposure to manufacturing KPIs and process optimisation projects.

Why Join Us?

- Be part of a core IT team supporting critical manufacturing operations.

- Work across multiple SAP modules and develop cross-functional expertise.

- Opportunity for career growth into senior SAP functional or business analyst roles.

(ref:hirist.tech)

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