SAP Support Specialist
4 days ago
Position Overview :We are seeking an experienced SAP Support Specialist to join our in-house IT department within a leading manufacturing organisation. The ideal candidate will combine in-depth process knowledge, hands-on SAP configuration expertise, and strong troubleshooting capabilities to provide high-quality SAP support services. This role focuses on managing Level 1 and Level 2 support activities for SAP systems and collaborating closely with business users to optimise processes - but it is not an SAP end-user role.Key Responsibilities :- Provide Level 1 and Level 2 SAP support for functional issues, ensuring timely resolution of incidents in line with agreed SLAs.- Perform hands-on configuration across relevant SAP modules to meet evolving business needs in the manufacturing environment.- Collaborate with finance, supply chain, production, and other functional teams to understand requirements and translate them into SAP solutions.- Troubleshoot integration issues between SAP modules (e.g., MM, SD, PP, CO, FI) and propose effective fixes or enhancements.- Conduct root cause analysis for recurring incidents and recommend process improvements or preventive measures.- Participate in system testing, including unit, integration, and user acceptance testing for configuration changes and system updates.- Work closely with SAP Basis and external consultants for escalated issues or advanced configurations.- Maintain clear documentation of configuration changes, functional specifications, and support procedures.- Support month-end and year-end processes in collaboration with the relevant business teams.Required Qualifications & Skills :- Bachelor's degree in Information Technology, Commerce, Engineering, or a related field.- 3- 5 years of SAP experience within the IT department of a manufacturing company.- Proven SAP configuration skills in at least one core module (MM, SD, PP, FI, or CO) with exposure to others.- Strong process knowledge in manufacturing-related business cycles (procurement, production planning, sales order management, costing, etc.).- Demonstrated troubleshooting skills and experience handling integration issues.- Ability to manage L1 and L2 SAP support tickets independently.- Effective communication skills for working across technical and business teams.Preferred Skills :- Experience with SAP S/4HANA and Fiori applications.- Familiarity with transport management and change request handling.- Exposure to manufacturing KPIs and process optimisation projects.Why Join Us?- Be part of a core IT team supporting critical manufacturing operations.- Work across multiple SAP modules and develop cross-functional expertise.- Opportunity for career growth into senior SAP functional or business analyst roles. (ref:hirist.tech)
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