Forecasting Lead

1 day ago

Chennai, India Foodhub Full time

Roles & Responsibilities:


The below are the roles an d responsibilities,


  • The Forecast & Capacity Planning Lead is required to establish strong relationships with all the key stakeholders in operations and across the business.
  • Required to assist and support the stakeholders to achieve operations KPIs and strategic objectives.
  • To ensure the optimisation of resource by effective management of forecasting, capacity planning and scheduling across all lines of business. To act as leader within the WFM team supporting all services to our operations to ensure we succeed as a team.
  • This role is a fully office-based role and has varied hours with evenings, nights and weekends to support international operation.
  • You will take leadership responsibility for developing accurate forecasts for our multi-lingual and multi-channel business.
  • Leading weekly and monthly reviews with stakeholders and management team showing forecasted performance for long term future (4-26 weeks), while also identifying risks.
  • Work closely with sales and marketing team and impact assess any changes in strategy to the service we give to our customers
  • Track actuals against all forecasts and assumptions and improve accuracy and escalate operational performance risks.
  • Lead scheduling for all LOBs defining a set of scheduling rules to meet the forecasted business demands and achieve a schedule high efficiency
  • Continually provide recommendations to drive efficiency and recruitment plans to ensure we have the correct resource to meet our service KPIs
  • Take a lead role in process improvement and KPI development.
  • Coordinate and interact with internal and external integrated partners regarding forecasting and adjusting where necessary to balance client and operational goals.
  • Understanding the needs of stakeholders at differing levels of authority (from agent to executive team).


The candidate should have the below skills and experience.


  • At least 5 years of direct experience in Workforce Management (aka Resource Planning)
  • Experience in Omni-channel contact centres (aka inbound, outbound, email, chat & social).
  • A minimum of 2 years of supervisor experience required.
  • Ability to create clear business communications in fluent English.
  • Experience using Verint WFM or similar WFM software essential
  • Detailed knowledge of Twilio or similar ACD (Automatic Contact Distributors, i.e. Telephony system)

  • Forecasting Lead

    19 hours ago

    Chennai, India Foodhub Full time

    Roles & Responsibilities:The below are the roles an d responsibilities,- The Forecast & Capacity Planning Lead is required to establish strong relationships with all the key stakeholders in operations and across the business.- Required to assist and support the stakeholders to achieve operations KPIs and strategic objectives.- To ensure the optimisation of...

  • Forecasting Lead

    2 days ago

    Chennai, India Foodhub Full time

    Roles & Responsibilities:The below are the roles an d responsibilities,- The Forecast & Capacity Planning Lead is required to establish strong relationships with all the key stakeholders in operations and across the business.- Required to assist and support the stakeholders to achieve operations KPIs and strategic objectives.- To ensure the optimisation of...

  • Forecasting Lead

    20 hours ago

    Chennai, India Foodhub Full time

    Roles & Responsibilities:The below are the roles an d responsibilities,The Forecast & Capacity Planning Lead is required to establish strong relationships with all the key stakeholders in operations and across the business.Required to assist and support the stakeholders to achieve operations KPIs and strategic objectives.To ensure the optimisation of...

  • Forecasting Lead

    2 days ago

    Chennai, India Foodhub Full time

    Roles & Responsibilities: The below are the roles an d responsibilities, The Forecast & Capacity Planning Lead is required to establish strong relationships with all the key stakeholders in operations and across the business. Required to assist and support the stakeholders to achieve operations KPIs and strategic objectives. To ensure the...

  • Forecasting Lead

    20 hours ago

    Chennai, India Foodhub Full time

    Roles & Responsibilities: The below are the roles an d responsibilities, The Forecast & Capacity Planning Lead is required to establish strong relationships with all the key stakeholders in operations and across the business. Required to assist and support the stakeholders to achieve operations KPIs and strategic objectives. To ensure the optimisation of...

  • Forecasting Lead

    2 days ago

    Chennai, India Foodhub Full time

    Roles & Responsibilities:The below are the roles an d responsibilities,The Forecast & Capacity Planning Lead is required to establish strong relationships with all the key stakeholders in operations and across the business.Required to assist and support the stakeholders to achieve operations KPIs and strategic objectives.To ensure the optimisation of...

  • Commodity Forecasting Lead

    2 weeks ago

    Chennai, Tamil Nadu, India beBeeForecasting Full time ₹ 15,00,000 - ₹ 28,00,000

    Commodity Forecasting LeadThe Commodity Forecasting Lead will oversee the development of statistical models to forecast commodity prices. This role requires a strong understanding of commodity fundamentals and the ability to execute complex projects.Key Responsibilities:Develop and implement statistical models to forecast commodity pricesConduct thorough...

  • 3 Days Left: Forecasting Lead

    22 hours ago

    Chennai, India Foodhub Full time

    Roles & Responsibilities: The below are the roles an d responsibilities, - The Forecast & Capacity Planning Lead is required to establish strong relationships with all the key stakeholders in operations and across the business. - Required to assist and support the stakeholders to achieve operations KPIs and strategic objectives. - To ensure the...

  • Meteorologist - Impact Based Forecasting

    1 week ago

    Chennai, Tamil Nadu, India Rimes International Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Role & responsibilitiesCore Technical FunctionsDownscale and customize meteorological and climate forecasts to specific geographic locations of interest.Analyze and interpret high-resolution weather and climate forecast products in probabilistic terms (e.g., IMD, INCOIS, NCMRWF, ECMWF, WRF,etc), with a focus on high-impact extreme events such as cyclones,...

  • Senior Data Scientist

    2 weeks ago

    Chennai, Tamil Nadu, India beBeeDataScience Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    We are seeking a seasoned Data Science Team Lead to spearhead the development of cutting-edge analytical toolkits for time series forecasting. The ideal candidate will possess a deep understanding of scalable data science solutions and have a proven track record of delivering high-quality results.• Qualifications:Bachelor's or Master's degree in Computer...