Foodhub - Head - Key Accounts

2 months ago

Chennai, India FOOD HUB SOFTWARE SOLUTIONS INDIA PRIVATE LIMITED Full time

About Foodhub:

- Foodhub currently has 30,000+ restaurant, takeaway, stadia, hotel and bar clients in the UK, Ireland, USA, Canada, Nigeria, Grenada and ANZ.

- Today, Foodhub powers the technology behind many different QSR's, stadia and venue, online order, delivery and POS businesses, giving them a multi solution tech stack to drive their business forward and open new revenue streams.

About The Solutions:

- From the moment a consumer is thinking of placing an order, to the time the order arrives at their door and a review is posted to social media, Foodhub has solutions to drive the consumer experience, whilst adding extra value via our ecosystem of partners.

- The Foodhub Tech Stack is extensive: from Web and Mobile Ordering to 3rd Party Order Aggregation, Dispatch and Self-Delivery, complete Hardware/Software POS systems, extensive array of POS integrations, On-Premise Kiosks, QR Code Ordering and Payment, Table-side Mobile Order/Receipt Printers, plus an extensive product and development team to support all of this.

Role and Key Responsibilities:

- Strategic medium and long term planning for the business area.

- Responsible for operational delivery and performance for all key accounts that will include non-core, franchise, and stadiums.

- Strategic ability to identify process issues, devise solutions and work through resolution.

- Define strategic objectives for managers and agents, along with the team members.

- Deliver growth from key accounts globally through effective account management.

Skills and Qualifications required:

- 5 years experience in a senior management position within a Contact Centre environment.

- Experience in the Account Management of high turnover, high profile clients.

- Confident leader of people, with experience of having direct management reports.

- Hands-on leader who is detail focused.

- Outcome focused.

- We are looking for someone with the following behaviors:.

- A Positive, Can Do attitude.

Who is solution driven:

- Thrives under pressure and enjoys a challenge.

- Easily builds relationships with colleagues, both within own team and cross-departmental.

- Team player.

- Embraces the company culture.

- Ambitious and wants to progress.

(ref:iimjobs.com)

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