.Net Support Engineer

1 month ago


Bengaluru, India Hashone Careers Full time

We are looking for a skilled Support Engineer with approximately 4 years of hands-on experience in developing and supporting .NET Core applications, Web APIs, real-time communication solutions using SignalR and a background job using Hangfire. This role will involve providing technical support to ensure the stability and reliability of our software products.

Responsibility :

  • Respond to customer inquiries and support requests via email, phone, or ticketing system promptly and professionally.
  • Troubleshoot technical issues reported by customers related to our products or services and provide timely resolutions.
  • Investigate reported issues thoroughly, utilizing available resources and documentation.
  • Diagnose and troubleshoot technical problems to identify root causes and provide appropriate solutions.
  • Escalate unresolved issues to higher-level support or development teams, ensuring effective communication with customers throughout the process.
  • Develop a deep understanding of our products, services, and solutions to provide knowledgeable support to customers.
  • Document customer interactions, including issues reported, troubleshooting steps taken, and solutions provided, in our internal systems.
  • Provide support for .NET Core applications, addressing issues and bugs.
  • Ready to work in flexible time zone.
Qualification :
  • Bachelor's degree in computer science, Information Technology, or related field.
  • Strong knowledge of C# and object-oriented programming principles.
  • Proficiency in .NET Core, Web API, and SignalR with approximately 4 years of experience
  • Experience with front-end technologies (Blazor, HTML, CSS, JavaScript).

(ref:hirist.tech)

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