Microsoft Defender-XDR Onboarding Specialist
4 weeks ago
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Job Title: Microsoft Defender -XDR Onboarding Specialist
Summary : This position is responsible for seamlessly onboarding new clients or systems to the XDR platform. The specialist will work closely with internal teams and clients to ensure a smooth and efficient onboarding process, including pre-installation checks, post-installation verification, and ongoing support.
Responsibilities:
- Onboarding Planning and Execution:
- Work with teams to plan the onboarding process for new clients or systems.
- Develop and maintain onboarding checklists and documentation.
- Coordinate with stakeholders (e.g., IT, Security) to ensure necessary prerequisites are met.
- Pre-Installation Activities:
- Perform pre-installation checks to ensure system compatibility and readiness.
- Assist with the configuration of required resources
- Verify that necessary software and configurations are in place.
- Assisting and Configuration:
- Assist with the configuration of XDR policies and rules.
- Verify that the XDR platform is correctly detecting events and alerts.
- Post-Installation Verification:
- Conduct thorough testing to ensure XDR is functioning as expected.
- Verify that alerts and notifications are being generated correctly.
- Client Support and Communication:
- Provide ongoing support to clients during the onboarding process.
- Answer client questions and address concerns.
- Maintain clear and consistent communication with clients and internal stakeholders.
- Documentation and Knowledge Base:
- Maintain and update onboarding documentation.
- Contribute to the development of a knowledge base for XDR onboarding.
- Ensure all documentation is accurate and up to date.
- Training and Education:
- Provide training to internal teams and clients on the use of the XDR platform.
- Develop and deliver onboarding training materials.
- Stay up to date on the latest XDR features and functionalities.
Required Skills and Qualifications:
- Admin knowledge on Critical configurations Ex Real time protection , cloud protection , Tamper Protection , Enable MDE integration
- Experience with XDR platforms and technologies.
- Familiarity with various operating systems and network technologies.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work independently and as part of a team.
- Strong organizational and time management skills.
- Experience with relevant tools and technologies (e.g., Microsoft Defender XDR, Cortex XDR).
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