Product Support Specialist
2 weeks ago
Description:About the Role:As a Product Support Specialist, youll be the first line of contact for our client's customers. Youll work closely with our Customer Success and Engineering teams to troubleshoot product issues, gather feedback, and help customers get the most out of our client's product.This is a customer-facing role that requires excellent communication skills, problem-solving ability, and comfort working in the Pacific Standard Time zone.Experience: 1-2 yearsLocation: Noida | 9:30 PM to 7:30 AM IST Budget: Up to 14 LPAKey Responsibilities:- Responding promptly to customer queries via chat, email, and calls.- Troubleshoot product issues, reproduce bugs, and work with the engineering team to resolve them.- Document and track customer interactions and resolutions in our support system.- Identify recurring product issues and proactively share feedback with the product and engineering teams.- Maintain up-to-date knowledge of our product features and roadmap.- Contribute to help articles, FAQs, and internal documentation.- Ensure exceptional customer satisfaction and quick turnaround times.What we are looking for:- 1-2 years of experience in a SaaS product support or customer-facing technical role.- Excellent written and spoken English; able to simplify technical concepts for non-technical users.- Comfortable with languages like Python and Java.- Comfortable using tools like Intercom, Notion, Jira, or similar platforms.- You enjoy helping others and take ownership until resolution.- Comfortable working entirely in Pacific Standard Time hours (9:30 PM to 7:30 AM IST) (ref:iimjobs.com)
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API and Product Support Specialist
1 week ago
Noida, Uttar Pradesh, India TechRyde Inc. Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Title:API & Product Support SpecialistLocation:Noida, Sector 62Shift:US Shift (Night Shift)Work Mode:5 Days, Work from OfficeRole Description:This is a full-time on-site role for an API & Product Support Specialist located in Noida. The specialist will be responsible for providing product support, analyzing data, offering customer support, ensuring...
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Customer Support Specialist
1 week ago
Noida, India NextBigE Full timeLocation: Sector 7, NoidaJoining: ImmediateSalary (CTC): 15,000-20,000Experience: 2 years at leastSpecialty: If worked in E-Commerce and B2B It will be beneficialSoftware Knowledge: EMail, WhatsApp, MS ExcelCompany DescriptionNextBigE is a full-service firm based in Noida, specializing in enabling e-commerce for small and medium businesses across various...
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Customer Support Specialist
1 week ago
Noida, India NextBigE Full time € 15,000 - € 20,000Location: Sector 7, NoidaJoining: ImmediateSalary (CTC): 15,000-20,000Experience: 2 years at leastSpecialty: If worked in E-Commerce and B2B It will be beneficialSoftware Knowledge: EMail, WhatsApp, MS ExcelCompany DescriptionNextBigE is a full-service firm based in Noida, specializing in enabling e-commerce for small and medium businesses across various...
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Customer Support Specialist
1 week ago
Noida, India NextBigE Full time € 15,000 - € 20,000- Location: Sector 7, Noida- Joining: Immediate- Salary (CTC): 15,000-20,000- Experience: 2 years at least- Specialty: If worked in E-Commerce and B2B It will be beneficial- Software Knowledge: EMail, WhatsApp, MS ExcelCompany DescriptionNextBigE is a full-service firm based in Noida, specializing in enabling e-commerce for small and medium businesses across...
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Customer Support Specialist
7 days ago
Noida, India NextBigE Full time- Location: Sector 7, Noida - Joining: Immediate - Salary (CTC): 15,000-20,000 - Experience: 2 years at least - Specialty: If worked in E-Commerce and B2B It will be beneficial - Software Knowledge: EMail, WhatsApp, MS ExcelCompany DescriptionNextBigE is a full-service firm based in Noida, specializing in enabling e-commerce for small and medium businesses...
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Customer Support Specialist
7 days ago
Noida, India NextBigE Full time- Location: Sector 7, Noida- Joining: Immediate- Salary (CTC): 15,000-20,000- Experience: 2 years at least- Specialty: If worked in E-Commerce and B2B It will be beneficial- Software Knowledge: EMail, WhatsApp, MS ExcelCompany DescriptionNextBigE is a full-service firm based in Noida, specializing in enabling e-commerce for small and medium businesses across...
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Customer Support Specialist
1 week ago
Noida, India NextBigE Full timeLocation: Sector 7, Noida Joining: Immediate Salary (CTC): 15,000-20,000 Experience: 2 years at least Specialty: If worked in E-Commerce and B2B It will be beneficial Software Knowledge: EMail, WhatsApp, MS Excel Company Description NextBigE is a full-service firm based in Noida, specializing in enabling e-commerce for small and medium businesses across...
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Customer Support Specialist
1 week ago
Noida, India NextBigE Full timeLocation: Sector 7, Noida Joining: Immediate Salary (CTC): 15,000-20,000 Experience: 2 years at least Specialty: If worked in E-Commerce and B2B It will be beneficial Software Knowledge: EMail, WhatsApp, MS Excel Company Description NextBigE is a full-service firm based in Noida, specializing in enabling e-commerce for small and medium businesses across...
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Customer Support Specialist
1 week ago
Noida, India NextBigE Full timeLocation: Sector 7, Noida Joining: Immediate Salary (CTC): 15,000-20,000 Experience: 2 years at least Specialty: If worked in E-Commerce and B2B It will be beneficial Software Knowledge: EMail, WhatsApp, MS Excel Company Description NextBigE is a full-service firm based in Noida, specializing in enabling e-commerce for small and medium businesses across...
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Support Specialist
6 days ago
Noida, Uttar Pradesh, India Set & Forget Investors Full time ₹ 2,00,000 - ₹ 6,00,000 per yearRole DescriptionThis is a full-time, on-site role located in Noida for a Support Specialist. The Support Specialist will be responsible for providing technical support and troubleshooting, assisting customers with inquiries, analyzing and resolving issues, and communicating effectively with team members and clients to ensure satisfaction.QualificationsStrong...
