Charging station

2 weeks ago


Mumbai, India Mahindra and Mahindra Limited [Automotive and Farm Equipment Business] Full time

Home charger (MEAL)

Responsibilities & Key Deliverables

Home Charger Installation

Management of home charger installation in collaboration with installation service provider for

ensuring seamless customer experience

Ensure installation process adherence by monitoring and reviewing CX managers at Dealerships

Manage process deviations and ensure customer delight

Prompt handling of customer concerns and managing escalations

Fine-tuning installation process design and ensuring that IT systems are updated

Track and improve customer satisfaction metrics for charging (CSAT score, intelloe feedback, etc.)

E-Mobility service management

Support CPO partnerships on ground during on-boarding or escalations

Ensure sustenance of M&M charging platforms

Engagement with incumbent partners for developing customer propositions

Develop & deploy new features on the M&M charging platform to improve customer experience

Use analytics to discover customer charging insights and deploy relevant customer propositions

Dealership Electrification

Drive installation of Fast DC chargers at the dealership network

De-bottleneck process stage gates by engaging with dealers and charging partners

Identify out-of-the-box solutions where fast charger installation is a challenge

Engage with charging partner to discover customer charging behavior insights at the dealership

network

Experience

• Minimum 7-8 yrs. of experience

• Exposure and basic understanding of the charging ecosystem & components

Industry Preferred

Automobile OEMs / Charging infrastructure companies

Qualifications

B.Tech + MBA preferred


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