Customer Support Specialist

3 weeks ago

Bengaluru, Karnataka, India SuperAGI Full time

About SuperAGI

SuperAGI is an AI-native company building open and scalable autonomous agent infrastructure for developers and enterprises. We serve a fast-growing base of customers and community users who are pushing the limits of what's possible with AI. Our Support team plays a critical role in helping users adopt and scale with confidence.

Role Overview

As a Customer Support Specialist, you'll be the go-to person for resolving product-related technical issues faced by our customers. You'll work closely with engineering, product, and success teams to troubleshoot problems, provide timely solutions, and create a seamless support experience.

This role requires a strong technical foundation, excellent communication skills, and a customer-first mindset. You'll be instrumental in maintaining support hygiene and driving customer satisfaction.

Key Responsibilities

  • Serve as the first line of technical support via Intercom and other channels
  • Troubleshoot user issues related to product functionality, APIs, integrations, and deployment
  • Triage bugs and escalate to engineering when needed, with complete context
  • Maintain clean, timely communication with customers and internal teams
  • Track, tag, and categorize support queries to identify trends and recurring issues
  • Create and maintain support documentation, FAQs, and internal troubleshooting guides
  • Partner with Customer Success to ensure resolution of high-impact or escalated cases
  • Contribute to improving support processes, response quality, and ticket hygiene.

What We're Looking For

  • 0–2 years of experience in a technical support or product support role in a SaaS or developer-first company
  • Strong troubleshooting and debugging skills (bonus if familiar with APIs, Python, Docker, Postman, etc.)
  • Clear, concise written and verbal communication
  • Ability to multitask, prioritize, and respond quickly in a high-volume environment
  • Comfortable working in a startup culture with rapid product changes
  • Comfortable working in the PST Zone.
  • Experience with support tools like Intercom, Jira, GitHub, or similar

Bonus Skills

  • Exposure to AI/ML tooling or open-source ecosystems
  • Experience with ticket SLAs, tagging systems, or support dashboards
  • Familiarity with REST APIs and basic scripting

Why Join SuperAGI?

  • Be part of a high-growth AI company shaping the next generation of autonomy
  • Own and evolve the support function from the ground up
  • Collaborate with some of the sharpest minds in AI and product

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