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Senior Manager
4 weeks ago
Job title : Senior Manager - HRBP
Location : Bangalore
Candidate Expectations:
Candidates with 12+ years of HRBP experience in third party business process services companies preferred.
Experience with international call centers or contact center units preferred.
MBA/PG degree (preferred)
Must be well-versed with HR generalist responsibilities.
Must be well-versed in each of the human resources disciplines – compensation and benefits, payroll, training and development, employee relations and employee engagement.
Experience leading teams in a fast moving, customer-centric, hands-on environment.
Ability to exercise sound and timely judgment and maintain confidentiality of sensitive information.
Experience working with a global, matrix environment with multicultural teams.
Proven ability to identify and independently solve complex problems through the implementation of systems based on industry best practices.
Job Responsibilities:
The role would involve complete generalist activities, HR initiatives, employee retention & employee engagement etc for the location.
Provide strategic thinking and direction to the team and implement the Human Resource strategies effectively and efficiently.
Provide vision, leadership, planning, and guidance for the development, implementation and management of an effective employee lifecycle.
Foster and maintain positive relationships with Customer base, serving as an interface between internal (Human Resources) and the business operations leaders to ensure effective delivery of employee processes.
Drive the continuing development of the team and the integration of HR functions.
Work closely with the leadership team in the development and implementation of both short and long-term human resources strategies designed to drive business growth, and overall employee engagement.
Partner closely with the senior leadership team to drive culture change for the location.
Leading the creation of a culture of open and proactive communications so that every employee has the necessary information needed to perform to their maximum potential.
Implement the company's employee engagement programs and employee engagement survey process.
In collaboration with HR Centers of Excellence (CoE), manage employee compensation, benefits and reward programs to ensure consistency.
Act as a mentor, coach, thought leader and functional expert to senior management.
Implement consistent strategy for HR management and development and selection of policy/practices, performance management and compensation, goal setting, diversity and inclusion, and employee relations.
Manage and develop direct reporting staff.
