Client Delight Team Lead

3 weeks ago


New Delhi, India Savart Full time

Client Delight Team LeadExperience: 3+ years Job Type: Full- Time Mode of Work: Work from Office Location:Himayath Nagar, HyderabadRequired skills & experience ·3–5 years of client success / customer experience / account management experience, ideally infintech or wealth management ·Prior experience inleading or mentoring a teamwhile also handling individual responsibilities. ·Excellent communication (verbal & written) and conflict resolution skills. ·Empathy-driven mindset with the ability to balance client satisfaction and business goals. ·Basic understanding of equity markets with NISM Level 1 & 2 RIA certification.Core responsibilities ·Develop a strong understanding ofSavart’s products, services, and client journeyto ensure accurate and impactful communication. ·Ensure individual excellence by owning high-value client relationships, solving queries, and identifying opportunities to improve their experience. ·Create and implementstructured communication flows(email, WhatsApp, calls) to ensure smooth, proactive engagement with clients at every stage of their journey. ·Handle day-to-day escalationsfrom the team, ensuring timely and empathetic resolution while coaching team members on preventive action. ·Work cross-functionally with Product, Business, and Operations teams to resolve client issues and gather feedback for improvements. ·Drive a culture of empathy, accountability, and continuous improvement within the team.Nice to Have: ·Exposure to high-growth startup environments. ·Comfort with multilingual communication (Telugu, Hindi, etc. can be a plus).



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