Insurance Operations

1 week ago

Indore, India DocsApp Full time
JOB PROFILE:

Location: Indore (WFO)

Employment Type: Full-time

About the role - 

We are seeking an experienced and proactive Assistant Manager to oversee the quality check process for insurance pre-policy medical assessments. The ideal candidate to have exceptional skills in data handling and presentation, be highly adaptable, and possess strong problem-solving abilities. Excellent communication skills and the ability to interact and collaborate with stakeholders are essential for driving and executing processes effectively.

Qualifications:

Proven experience in a quality check or related role, preferably within the insurance or healthcare sectors.

Strong proficiency in Excel and data presentation tools.

Excellent problem-solving and communication skills, with the ability to interact and collaborate with stakeholders.

Demonstrated leadership skills with the ability to support and motivate a team.

Strong attention to detail and a commitment to maintaining high-quality standards.

Key Responsibilities:

Assist in managing and leading the quality check team to ensure accuracy and efficiency in pre-policy medical assessments.

Oversee data handling processes and utilize Excel and other tools for effective data analysis and presentation.

Foster a disciplined and accountable team environment, encouraging continuous improvement and high performance.

Communicate effectively and collaborate with stakeholders to drive process execution and improvements.

Understand pre-policy medical reports to ensure accurate interpretation and assessment.

Control and closely monitor grievances to maintain them at par with the agreed SLA of the insurer.

Drive grievance closure within the specified TAT to ensure timely resolution.

Identify and resolve issues quickly to enhance process efficiency and team effectiveness.

Adapt to changing business needs and priorities, ensuring the team remains aligned with organizational goals.

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