Global Service Desk Engineer
4 weeks ago
Global Service Desk Senior Engineer COMPANY OVERVIEWBDx is Asia’s fastest-growing data center platform, delivering colocation, build-to-suit, managed services, and interconnection solutions for hyperscalers, large enterprises, and AI customers. Operating across high-growth markets—including Indonesia, Hong Kong, Singapore, and Taiwan—BDx currently boasts 110+ MW of contracted capacity, with a land bank scalable up to 750 MW.What sets BDx apart is our integration of AI-optimized infrastructure, energy-efficient design, and sovereign-grade compliance—enabling future-ready, sustainable operations. We go beyond traditional data centers by offering tailored solutions powered by renewable resources.BDx is a portfolio company of I Squared Capital, a leading global infrastructure investor with a focus on digital infrastructure, energy, utilities, and transportation.Learn more: www.bdxworld.comROLE SUMMARYThe Global Service Desk executive acts as the first point of contact for customers. The role involves managing and responding to customer emails, calls, service tickets, and incident tickets, ensuring timely acknowledgment, resolution or escalation of issues. The candidate should possess strong communication skills, customer-centric thinking approach, and the ability to understand and interpret technical queries effectively while coordinating with internal and operational teams.DUTIES AND RESPONSIBILITIESWork in rotational shifts to support global customers (24x7 environment).Ensure all communications maintain professionalism, clarity, and customer empathy.Proactively monitor and follow up on open tickets until closure, ensuring service quality and customer satisfaction.Manage customer interactions via email, phone calls, and ensuring all queries are acknowledged and addressed within defined SLAs.Accurately understand customer requirements and record them in the incident or request management system.Coordinate with internal teams (Network Operations, Data Center Operations, IT, etc.) for resolution and ensure timely updates to customers.Escalate critical incidents to the appropriate teams and management as per escalation protocolsQUALIFICATION AND EXPERIENCEBachelor’s Degree (Graduate in any discipline – preference for IT, Computer Science, or Telecommunications).1–2 years of experience in customer service, data center support, telecom service operations, or IT service desk environment.Excellent verbal and written communication skills in English.Strong understanding of IT or telecom service operations, SLAs, and escalation processes.Ability to analyze issues, think logically, and coordinate across multiple teams.Good knowledge of MS Office tools (Excel, Outlook, Word, PowerPoint).Flexible to work in rotational shifts, weekends, and holidays as required.Customer-first mindset with attention to detail and problem-solving ability.KEY COMPETENCIES:Customer-centric approach with strong interpersonal skills.Excellent listening, comprehension, and communication abilities.Analytical thinking and proactive problem-solving.Ownership and accountability in issue resolution.Adaptability to dynamic work environments and priorities.Team collaboration and continuous learning mindset.At BDx, we believe that our success lies in the hands of our talented and dedicated employees. Together, we are shaping the future of the data center industry and making a positive impact on the world.
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Global Service Desk Engineer
2 weeks ago
Navi Mumbai, India BDx Data Centers Full timeGlobal Service Desk Senior Engineer COMPANY OVERVIEW BDx is Asia’s fastest-growing data center platform, delivering colocation, build-to-suit, managed services, and interconnection solutions for hyperscalers, large enterprises, and AI customers. Operating across high-growth markets—including Indonesia, Hong Kong, Singapore, and Taiwan—BDx currently...
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Global Service Desk Engineer
2 weeks ago
navi mumbai, India BDx Data Centers Full timeGlobal Service Desk Senior Engineer COMPANY OVERVIEWBDx is Asia’s fastest-growing data center platform, delivering colocation, build-to-suit, managed services, and interconnection solutions for hyperscalers, large enterprises, and AI customers. Operating across high-growth markets—including Indonesia, Hong Kong, Singapore, and Taiwan—BDx currently...
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Global Service Desk Engineer
4 weeks ago
Navi Mumbai, India BDx Data Centers Full timeGlobal Service Desk Senior Engineer COMPANY OVERVIEW BDx is Asia’s fastest-growing data center platform, delivering colocation, build-to-suit, managed services, and interconnection solutions for hyperscalers, large enterprises, and AI customers. Operating across high-growth markets—including Indonesia, Hong Kong, Singapore, and Taiwan—BDx currently...
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Global Service Desk Engineer
2 weeks ago
Navi Mumbai, India BDx Data Centers Full timeGlobal Service Desk Senior EngineerCOMPANY OVERVIEWBDx is Asia’s fastest-growing data center platform, delivering colocation, build-to-suit, managed services, and interconnection solutions for hyperscalers, large enterprises, and AI customers. Operating across high-growth markets—including Indonesia, Hong Kong, Singapore, and Taiwan—BDx currently...
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Global Service Desk
1 week ago
Mumbai, Maharashtra, India Impact InfoTech Full timeRole : Global Service Desk Experience : Min 1 year as a Global Service Desk (International) Location : Mumbai Salary : Up to 6 LPA Education : HSC/Graduation Skills : Office 365, Troubleshooting, Configuration, Ticket, SLA, OST, PST, Blue screen error Notice : 30 days **Salary**: Up to ₹600,000.00 per year Day range: - Monday to Friday Shift: -...
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Service Desk Coordinator
2 weeks ago
Navi Mumbai, India Excis Ltd Full timeWE’RE HIRING FOR A SERVICE DESK COORDINATOR IN INDIA! Excis is a global IT support leader, driven by innovation and collaboration. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day. Client in 190+ countries 6000+ Engineers 200+ Enterprise Clients We foster an open, friendly, and...
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Service Desk Engineer
7 days ago
Navi Mumbai, Maharashtra, India Intertec Softwares Pvt Ltd Full time ₹ 2,00,000 - ₹ 6,00,000 per yearJob Title : Service Desk EngineerExperience : 3 to 5 yearsCertification : ITIL Foundation, MCSE, CCNA, CompTIA A+, CompTIA N+, Azure or any Cloud/Technology related certificatesResponsibilities :Serve as the first line of support for end-user technical issues via phone, email, or ticketing system. Troubleshoot and resolve issues related to Office 365...
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Service Desk L1
4 days ago
Navi Mumbai, Mumbai, India Threewings innovations Full timeJob Description Job Description: We are looking for a Service Desk Engineer (L1) to provide 24x7 global support to end users across multiple locations. The candidate will handle incidents and service requests through multiple support channels while ensuring SLA adherence and high customer satisfaction. Key Responsibilities: Service Desk Operations: - Provide...
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Application Service Desk
5 days ago
Mumbai, India Triangle Global Full timeOperational Management: ? The application service desk lead will include hands on technical support work related to the Incident, Problem management process in IT environments. ? This position will perform tier-2 escalation support and act as the point of contact in the incident management for all application incidents query /escalations. ? The application...
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Service Desk Engineer
2 weeks ago
Navi Mumbai, Mumbai, India Intertec Systems Full timeJob Description Skills: Active Directory, exchange online, service now, MS 900, AZ 900, teams administration, Microsoft office suites, DHCP/DNS, Job Title : Service Desk Engineer Experience : 3 to 5 years Certification : ITIL Foundation, MCSE, CCNA, CompTIA A+, CompTIA N+, Azure or any Cloud/Technology related certificates Responsibilities - Serve as the...
