Senior Consultant

ROLE : Senior Change Management Consultant

ROLE DESCRIPTION

• A change management consultant will play a key role in ensuring projects or change initiatives meet objectives on time and on budget by increasing employee adoption and usage
• Focus on the people side of change, including changes to business processes, systems and technology, job roles and organization structures
• The primary responsibility will be creating and implementing change management strategies and plans that maximize employee adoption and usage and minimize resistance
• The change manager will work to drive faster adoption, higher ultimate utilization of and proficiency with the changes that impact employees
• These improvements will increase benefit realization, value creation, ROI and the achievement of results and outcomes
• While the change manager may or may not have supervisory responsibility, this person will have to work through many others in the organization to succeed
• CM Consultant will act as a coach for senior leaders and executives in helping them fulfill the role of change sponsor
• CM Consultant may also provide direct support and coaching to all levels of managers and supervisors as they help their direct reports through transitions
• Support project teams in integrating change management activities into their project plans

• Apply a structured methodology and lead change management activities
• Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative
• Support communication efforts
• Support the design, development, delivery, and management of communications
• Assess the change impact
• Conduct impact analyses, assess change readiness and identify key stakeholders
• Support training efforts
• Provide input, document requirements, and support the design and delivery of training programs

RESPONSIBILITIES INCLUDE

• Complete change management assessments
• Identify, analyze and prepare risk mitigation tactics
• Identify and manage anticipated resistance
• Consult and coach project teams
• Create actionable deliverables for the five change management levers like communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan
• Support and engage senior leaders
• Coach managers and supervisors
• Support organizational design and definition of roles and responsibilities
• Coordinate efforts with other specialists
• Integrate change management activities into project plan
• Evaluate and ensure user readiness
• Manage stakeholders
• Track and report issues
• Define and measure success metrics and monitor change progress
• Support change management at the organizational level
• Manage the change portfolio

QUALIFICATIONS/EXPERIENCE

• 8 plus years of experience, at least 3 years in ERP
• Minimum of bachelors degree Business, Engineering or Computer Science, HR
• Techno Commercial knowledge
• Change Management certification Prosci is a must

TECHNICAL EXPERTISE

• In depth understanding of SDLC project like SAP or Oracle Project
• Understanding of relevant business processes in Procurement, Supply Chain, Analytics or Logistics
• Knowledge of current technology
• Having experience in Auto, Engineering, Discrete, Pharma, CPG, Retail, Oil and Gas, Hitech, Semiconductor
• Experience in Supply Chain, logistics, Manufacturing, Procurement, Planning and Distribution
• Emerging domain knowledge competencies
• Advanced degree preferred
• A solid understanding of how people go through a change and the change process
• Experience and knowledge of change management principles, methodologies and tools
• Exceptional communication skills, both written and verbal
• Excellent active listening skills
• Ability to clearly articulate messages to a variety of audiences
• Ability to establish and maintain strong relationships
• Ability to influence others and move toward a common vision or goal
• Flexible and adaptable; able to work in ambiguous situations
• Resilient and tenacious with a propensity to persevere
• Forward looking with a holistic approach
• Organized with a natural inclination for planning strategy and tactics
• Problem solving and root cause identification skills