Customer Care Professional
2 weeks ago
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Join Team Amex and let's lead the way together.How will you make an impact in this role?- Visualize & simplify end to end card member experience. - Enable & drive process improvement based on voice of customer feedback. - Strive to Customer First Resolution (CFR) and reduce bad demand. - Generate revenue by driving value generation. - Comprehend & Respond to all Customer Queries (Through Chat or Phone, as required) with Immediate Resolution (Real Time) to ensure Customer Satisfaction. - Deliver to all the key metrics as per organizational goals. - Adhere to Quality and Compliance Guidelines. - Adaptable & Customer Centric Approach to situations to deliver superior service personalization & Empathy in Communication. - Able to address 2-3 conversations simultaneously.Preferred Qualifications:Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge Multitasking: Ability to toggle Between Screens/Tools Demonstrate personal excellence by remaining positive in difficult situations. Display a passion to serve by delivering extraordinary service in every interaction with our customers. The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis. Analytical and problem-solving skills with strong attention to detailMinimum Qualifications:Freshers or candidates with up to 11 months of experience in customer service domain (Chat Experience is preferred but not mandatory) Applicants are eligible to apply within five years of completing their graduation. Candidates must not have previously completed any government funded apprenticeship programs. Individuals who have already registered for a technical course under NATS (National Apprenticeship Training Scheme) are not eligible for re-enrollment. Candidates must have completed their graduation from an AICTE/UGC – Recognized university.
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Customer Care Professional
1 week ago
New Delhi, India Brainstorm Strategies Full timeAnswer phone calls in a more professional manner and provide information about products and services as required by the callers - They are responsible for taking or cancelling orders, and obtaining details of customer complaints - Keep records of interactions and transactions of customer; keeping record of details of customer complaints, inquiries, and...
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Customer Care Executive
2 weeks ago
Delhi, India Homeless Care Foundation Full timeJob Description Job Description: Intern Customer Care Executive Location: Homeless Care Foundation, New Delhi Duration: Internship (3-6 months or extendable based on performance) Stipend: As per foundation norms About Homeless Care Foundation Homeless Care Foundation is a community-driven nonprofit dedicated to improving the lives of urban homeless...
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Corporate Customer Care Incharge
1 week ago
Delhi, Delhi, India The Professional Couriers Full time**Location**: Delhi **Experience**: 5+ years in customer service (preferably in courier/logistics) **Education**: Bachelor’s degree in Business, Logistics, or related field **Job Summary**: We are looking for a **Corporate Customer Care Incharge** with experience in the **courier and logistics industry** to manage high-value corporate clients, ensure...
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Customer Care Executive
2 days ago
Moti Nagar, Delhi, Delhi, India Luxury care Full time**Customer care I Cold calling I Data maintenance I CRM portal management** Pay: ₹12,000.00 - ₹16,000.00 per month Schedule: - Day shift Supplemental pay types: - Performance bonus Ability to commute/relocate: - Moti Nagar, Delhi, Delhi: Reliably commute or planning to relocate before starting work (required) **Education**: - Higher...
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Customer Care Professional
5 days ago
New Delhi, India NetRTech Solutions LLP Full timeJob descriptionCompany DescriptionNetRTech Solutions LLP is a technology consulting and project execution company. Our expertise lies in placements, product development, sales, and training. We strive to deliver innovative solutions and exceptional customer service to our clients.LocationMumbai (On-site role)Hiring Areas:- Western Railway: Churchgate to Mira...
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Customer Care Professional
4 days ago
New Delhi, India NetRTech Solutions LLP Full timeJob descriptionCompany DescriptionNetRTech Solutions LLP is a technology consulting and project execution company. Our expertise lies in placements, product development, sales, and training. We strive to deliver innovative solutions and exceptional customer service to our clients.LocationMumbai (On-site role)Hiring Areas:- Western Railway: Churchgate to Mira...
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Customer Care Executive
1 week ago
Jasola, Delhi, Delhi, India Aries Care Consulting Full timemust have Excellent Communication Skills - must have experience in the same field - min 1 year customer care exp **Salary**: ₹25,000.00 - ₹30,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift - Rotational shift **Education**: - Bachelor's (required) **Experience**: - total work: 1 year (required) - Customer support: 1 year...
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Customer Care Executive
6 days ago
New Delhi, India Code-Zens Technology Full timeCompany Description Code-Zens Technology specializes in offering innovative managed IT services to help businesses streamline their operations and focus on their core objectives.We are excited to announce that Code-Zens Technology is hiring for the role of Customer Care Executive! If you’re looking to kick-start or grow your career in customer service,...
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Customer Care Executive
7 days ago
New Delhi, India Code-Zens Technology Full timeCompany Description Code-Zens Technology specializes in offering innovative managed IT services to help businesses streamline their operations and focus on their core objectives.We are excited to announce that Code-Zens Technology is hiring for the role of Customer Care Executive! If you’re looking to kick-start or grow your career in customer service,...
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Customer Care Executive
4 days ago
New Delhi, India Code-Zens Technology Full timeCompany DescriptionCode-Zens Technology specializes in offering innovative managed IT services to help businesses streamline their operations and focus on their core objectives.We are excited to announce that Code-Zens Technology is hiring for the role of Customer Care Executive!If you’re looking to kick-start or grow your career in customer service, this...
