Configuration Manager

4 weeks ago

Pune, India Exela Technologies Full time

Job Title & Summary


As a Configuration Manager at XBP Global, you will be responsible for maintaining accurate and up-to-date information about all IT assets and their relationships within the Configuration Management Database (CMDB). You will establish configuration management processes, oversee asset lifecycle management, and ensure data integrity to support effective decision-making across all ITSM processes. This role requires an experienced professional with strong data management capabilities and understanding of IT infrastructure relationships to build a world-class configuration management practice.


Key Responsibilities

· Design, implement, and maintain Configuration Management Database (CMDB) architecture and data model

· Establish configuration item (CI) identification, categorization, and relationship mapping procedures

· Coordinate with IT Asset Management (ITAM) team to ensure accurate asset inventory and lifecycle tracking

· Implement automated discovery tools and processes for configuration data collection and updates

· Conduct regular CMDB audits and data quality assessments to ensure accuracy and completeness

· Define configuration baselines and manage configuration control throughout asset lifecycles

· Support Impact Assessment activities by providing accurate CI relationship and dependency information

· Collaborate with Change Management to ensure configuration updates align with approved changes

· Generate configuration reports and metrics for stakeholders and compliance requirements

· Drive integration between CMDB and other ITSM tools for streamlined process automation


NICE TO HAVE Skills

· ITIL Intermediate certification with specialization in Service Transition

· ServiceNow certification (CSA/CAD preferred)

· ServiceNow CMDB Implementation Specialist (CIS) certification

· IT Asset Management (ITAM) professional certifications (IAITAM, IBCA)

· Experience with cloud infrastructure discovery and hybrid environment mapping

· Knowledge of automation and orchestration tools for configuration management

· Background in data governance, master data management, or business intelligence

· Experience with software asset management and license compliance

· Understanding of cybersecurity frameworks and configuration security baselines


Qualifications

· Bachelor's degree in Information Technology, Computer Science, Engineering, or related field

· Minimum 7+ years of hands-on experience in ITSM and IT Operations

· ITIL v4 Foundation certification (mandatory)

· CMDB foundation establishment and data migration from 3rd party tool to ServiceNow

· Experience in deployment of Discovery tool in ServiceNow

· Experience with enterprise-level incident management processes

· Strong understanding of ITIL framework and best practices

· Proven track record in stakeholder management and cross-functional collaboration


MUST HAVE Skills

· Expert knowledge of ITIL Configuration Management processes and CMDB best practices

· Proven experience managing enterprise CMDB implementations and data governance

· Strong understanding of IT infrastructure components and their interdependencies

· Experience with automated discovery tools and configuration management platforms

· Excellent data analysis and data quality management capabilities

· Knowledge of asset lifecycle management and ITAM integration principles

· Understanding of database management, data modeling, and relationship mapping

· Strong attention to detail and commitment to data accuracy and integrity

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