9Series - Operations Specialist - eCommerce Marketplace

4 days ago

Ahmedabad, Gujarat, India 9series Inc. Full time

Key Responsibilities Partner Management

- Act as the primary point of contact for assigned marketplaces (Myntra, AJIO, Nykaa, etc.

- Build strong relationships with category managers and partner teams to align on growth strategies and campaigns.

Product Listing & Catalog Management

- Ensure accurate, timely listing of new products with complete content (images, descriptions, attributes, size charts).

- Monitor and update product details, pricing, and availability to maintain accuracy and brand standards.

Promotions & Campaign Management

- Plan and execute promotional campaigns, sales events, and platform-specific offers.

- Coordinate with internal teams for creatives, pricing approvals, and inventory readiness.

Marketing Activations & Visibility

- Align with marketplace teams for brand visibility spots and seasonal campaigns.

- Track performance of marketing activations and optimize ROI.

SPF & Claims Management

- Manage Seller Protection Fund (SPF) claims, returns, and dispute resolutions with marketplaces.

- Minimize operational leakages through timely claim filing and follow-ups.

Reconciliation & Reporting

- Track and reconcile marketplace payments, returns, and penalties.

- Prepare weekly/monthly performance reports including sales trends, returns, and operational KPIs.

Supply Chain & Operational Efficiency

- Coordinate with warehouse/logistics teams for timely order fulfillment and adherence to SLA.

- Monitor cancellations, returns, and stock-outs; take corrective actions to improve OTIF (On-Time In-Full) performance.

Key Skills & Competencies

- Strong understanding of marketplace operations, seller dashboards, and e-commerce workflows.

- Hands-on experience with Myntra Partner Portal, AJIO Seller Panel, Nykaa Seller Dashboard (or similar).

- Proficiency in Excel/Google Sheets for reporting and reconciliation.

- Excellent communication and coordination skills.

- Analytical mindset with problem-solving ability
(ref:iimjobs.com)

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