Customer Service Representative

21 hours ago

New Delhi, India Selections HR Services Private Limited Full time

Responsible for managing complaints raised by customers (directly or via third parties like Claims Management Companies or solicitors) regarding issues with their Vehicle finance loan. These complaints typically involve concerns about commission beyond the interest rate limits set by the Financial Conduct Authority (FCA) & Irresponsible lending practices This refers to situations where the finance company may have failed to properly assess whether the customer could realistically afford to repay the loanKey Responsibilities:Complaint Logging:- Log all received complaints into the system within 5 working days of receipt.Complaint Review:- Understand the nature of the complaint, including: - Allegations of hidden or excessive commission - Claims of undisclosed interest rates - Concerns about irresponsible lendingInformation Gathering:- Retrieve relevant finance agreement details from internal applications - Check for any commission arrangements or discretionary commission agreementsCommunication:- Respond to the complainant or their representative within the required timeframe - Provide clear, transparent information about commission and interest arrangementsDocumentation:- Ensure signed Letters of Authority are in place when dealing with third parties

  • Customer Service Representative

    5 days ago

    New Delhi, India Apcurated Couture Full time

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Customer Service Representative, located in New Delhi. The Customer Service Representative will be responsible for handling customer inquiries, resolving customer issues, providing product information, and ensuring customer satisfaction. The role...

  • Customer Service Representative

    2 days ago

    new delhi, India Apcurated Couture Full time

    Company DescriptionWe suggest you enter details here. Role DescriptionThis is a full-time on-site role for a Customer Service Representative, located in New Delhi. The Customer Service Representative will be responsible for handling customer inquiries, resolving customer issues, providing product information, and ensuring customer satisfaction. The role...

  • Customer Service Representative

    5 days ago

    New Delhi, India Apcurated Couture Full time

    Company Description We suggest you enter details here. Role Description This is a full-time on-site role for a Customer Service Representative, located in New Delhi. The Customer Service Representative will be responsible for handling customer inquiries, resolving customer issues, providing product information, and ensuring customer satisfaction. The role...

  • Customer Service Representative

    4 days ago

    New Delhi, India Apcurated Couture Full time

    Company DescriptionWe suggest you enter details here. Role DescriptionThis is a full-time on-site role for a Customer Service Representative, located in New Delhi. The Customer Service Representative will be responsible for handling customer inquiries, resolving customer issues, providing product information, and ensuring customer satisfaction. The role...

  • Customer Service Representative

    3 weeks ago

    New Delhi, India Apcurated Couture Full time

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Customer Service Representative, located in New Delhi. The Customer Service Representative will be responsible for handling customer inquiries, resolving customer issues, providing product information, and ensuring customer satisfaction. The role...

  • Customer Service Representative

    4 weeks ago

    New Delhi, India Apcurated Couture Full time

    Company Description We suggest you enter details here.Role Description This is a full-time on-site role for a Customer Service Representative, located in New Delhi. The Customer Service Representative will be responsible for handling customer inquiries, resolving customer issues, providing product information, and ensuring customer satisfaction. The role...

  • Customer Service Representative

    2 weeks ago

    new delhi, India Apcurated Couture Full time

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Customer Service Representative, located in New Delhi. The Customer Service Representative will be responsible for handling customer inquiries, resolving customer issues, providing product information, and ensuring customer satisfaction. The role...

  • Customer Service Representative

    4 weeks ago

    New Delhi, India Apcurated Couture Full time

    Company Description We suggest you enter details here. Role Description This is a full-time on-site role for a Customer Service Representative, located in New Delhi. The Customer Service Representative will be responsible for handling customer inquiries, resolving customer issues, providing product information, and ensuring customer satisfaction. The role...

  • Customer Service Representative

    4 weeks ago

    New Delhi, India Apcurated Couture Full time

    Company Description We suggest you enter details here. Role Description This is a full-time on-site role for a Customer Service Representative, located in New Delhi. The Customer Service Representative will be responsible for handling customer inquiries, resolving customer issues, providing product information, and ensuring customer satisfaction. The role...

  • Customer Service Representative

    3 days ago

    New Delhi, India NetRTech Solutions LLP Full time

    Job descriptionCompany DescriptionNetRTech Solutions LLP is a company based is specialized in placements, technology consulting, project execution, product development, sales, and training. Our expertise in these areas allows us to provide innovative solutions to our clients and deliver exceptional results.Role DescriptionThis is a full-time role for a...