Jira Admin

4 weeks ago

Pune, India DATAMATO Full time

Job Description

JD No:2501

Role: JIRA Admin

Experience: 5+ Yrs

Work Mode: WFO

Location: Pune

Education: Technical Graduate

Communication preferred: Excellent


What you will be doing:

1. Configuration and Customization:

  • Set up and configure JIRA projects, workflows, issue types, screens, and field configurations to align with the organization's processes and requirements.
  • Customize JIRA workflows to match different project management methodologies (e.g., Agile, Scrum, Kanban).
  • Create and manage custom fields, issue schemes, and permission schemes tailored to specific projects and teams.

2. User Management and Access Control:

  • Create and manage user accounts, groups, and roles within JIRA.
  • Assign appropriate permissions and access levels to users, ensuring data security and privacy.
  • Collaborate with teams to grant necessary permissions for different JIRA projects.

3. Integration and Automation:

  • Integrate JIRA with other tools and applications, such as Confluence, Bitbucket, Slack, and continuous integration/continuous deployment (CI/CD) pipelines.
  • Implement automation through plugins, scripting languages, or built-in features to streamline processes and reduce manual tasks.

4. Maintenance and Upgrades:

  • Monitor JIRA's performance and troubleshoot technical issues as they arise.
  • Perform regular backups of JIRA data to ensure data integrity and disaster recovery readiness.
  • Plan and execute upgrades, patches, and updates to the JIRA software.

5. Training and Support:

  • Provide training sessions to users and teams on how to effectively use JIRA for their projects.
  • Offer technical support to address user inquiries, troubleshoot issues, and provide solutions to challenges.

6. Reporting and Analytics:

  • Create and maintain JIRA dashboards, reports, and filters to visualize project progress, key performance indicators (KPIs), and trends.
  • Analyze data to provide insights that can help teams and stakeholders make informed decisions.

7. Continuous Improvement:

  • Stay informed about the latest JIRA features, updates, and industry best practices.
  • Propose and implement process improvements and optimizations to enhance the overall usage and efficiency of JIRA.

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