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Technical Support Team Lead

1 month ago

Gurugram, India Demographic HR Services Full time

We're Hiring: Team Leader - Technical Sales/Support (BPO - International Voice Process)


Location: Gurgaon

⏰ Shift Timings: 24/7

Working Days: 5 Days

Transport: One-way cab available

CTC: ₹6,80,000

⏳ Notice Period: 30 days or Immediate Joiners


Are you ready to lead a high-performing team in a dynamic BPO environment? We’re looking for an experienced Team Leader with a background in Technical Sales or Technical Support to oversee operations, ensure excellent service, and drive exceptional results


Key Responsibilities:

For Technical Sales: Lead & Supervise the daily operations of the Technical Sales team.

Ensure sales targets are met and KPIs are consistently achieved.

‍ Train & Coach team members on sales techniques, product knowledge, and objection handling.

⚡ Resolve escalated issues with expert technical knowledge.

Monitor performance, provide feedback, and ensure alignment with company goals.

Conduct team meetings to promote continuous improvement and team engagement.

For Technical Support: Lead the Technical Support team in resolving complex customer issues.

Ensure high-quality assistance by mentoring the team in technical troubleshooting and problem-solving.

Handle escalated cases and provide expert guidance in critical situations.

Meet service level agreements (SLAs) and KPIs related to support.

Coach & Develop team members on technical skills to ensure top-notch service.

Stay updated on new technologies and support tools to enhance team performance.


Key Skills and Knowledge:

  • Must have experience as a Team Leader in Technical Sales or Technical Support (BPO setting).
  • Strong communication skills (verbal & written) to explain complex issues clearly.
  • Proven leadership skills: Motivate, mentor, and drive performance.
  • Sales and technical knowledge: Lead both domains effectively.
  • Ability to handle pressure, multitask, and meet deadlines.
  • Ability to analyze performance and implement action plans for improvement.


Qualifications:

  • Experience: 2 years in a Team Leader role in Technical Sales or Technical Support.
  • Education: Graduate


Hurry Up & Don't Miss Out

How to Apply: Apply Now and be part of something bigger

WhatsApp: 7703948433 / Call: 7983654590

✉️ Email: dhsteamleader@gmail.com


How to Apply:

Apply now by filling out the form below:

Application Form


If you are passionate about leading a dynamic team, driving performance, and delivering exceptional customer service, we want you Apply Now to join our growing team


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