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Team Lead

1 week ago

Gurugram, India Orange Business Services Full time

about the role

Accountable to drive team members to deliver outstanding customer experience via on-time, right first time implementation of customer RFCs.

Participate in review of LOE for new customers

Drive key KPI’s for team

Perform skill gap analysis and facilitate trainings as required.

Prepare reports and share important updates with management.

Participate in global VPO calls and share inputs with team.

Drive teams to complete the audits and perform security audits for all supported customers.

Support technical and non-technical escalations

Drive process compliance.

Cascade changes in processes, tools and support entities to teams

Lead transformational changes in the team.

SME for technical trainings.


about you

Desired skills/knowledge

Minimum 12 to 18 years of experience.

Area of expertise – DSL,Cisco & Juniper routers

Core experience implementing network ( MPLS, QOS, Routing Protocols ).

Switching : Cisco Switches, Cat2900 series, Cat3550/3650 series, Cat3750, Cat4500, Cat6500 series, ASR,ESR,7600,

Routing : OSPF, BGP, EIGRP, ISIS, QOS, VOIP, Multicasting

SDx : Viptella , uCPE , Meraki , Fortinet , SDLAN

Experience on Cisco Platforms like 36xx 72xx, 75xx, GSR, ESR, ASR.

Excellent knowledge: Ethernet, IPv4 and v6, ICMP, DHCP, TCP/UDP, HTTP

Excellent knowledge of Routing protocols: OSPF, BGP, EIGRP, QOS,

Understanding on Security stack such as :

FortiGate next generation firewalls, both physical and virtual. FortiWeb Web Application Firewalls. FortiSwitch – or the integration of existing switching infrastructure with a managed FortiGate. Fortinet SME to support FTNT product lines. Consultant will be responsible for testing, troubleshooting, consulting on and implementing best practices, configurations reviews. They will participate in design discussions, help support/promote Fortinet security products. They will be supporting multiple FortiGate HA clusters and MUST have experience ALL of the following Fortinet products: Provisioning of Fortinet FortiGate Firewall solutions Cyber Security solution implementation & configuration IP Network security implementation Remote configuration & commissioning End to end deployment Change & delivery management. Network provisioning & deployment product deployment Process management Governance & Control

Good knowledge of industry standards and compliance requirements.

Good knowledge in automation


additional information

Managing & communicating change based on creative / innovative thinking driven by changing customer / business requirements.

Ability to work under pressure, dealing with multiple tasks.

Applies significant knowledge of industry trends and developments, best practices, implements effective continual improvement solutions.

Creates and executes development plans and revises as appropriate to meet changing needs and requirements.

 Project manage bulk & complex migrations using standard process and procedures - IBO

Measure Change Management efficiency – quality and throughput and ensure the team’s performance meets or exceeds the set KPIs.

Analyze performance, debrief with the team and implement service improvement plans as required.

Monitor the roll-out and compliance of the defined processes, procedures and audit the adherence to standards.

Manage escalations for all technical & procedural issues on change requests.

Ability to work under pressure, dealing with multiple tasks.


department

Global Delivery & Operations

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business

contract

Regular