Key Account Manager
7 days ago
JD: Customer Support & After-Sales Executive (KAM)- Coordinates With:Clients (PM-KUSUM & C&I)Project Managers & Site EngineersDesign & EngineeringLiaison & RegulatoryVendor/Procurement TeamQA/QC & SafetyMonitoring Tools (Solarman/Sungrow/etc.)PurposeTo act as the single point of contact (SPOC) for all SolarSure customers throughout their project lifecycle — from post-sale onboarding to plant handover and after-sales support. Ensures that customer queries are resolved by coordinating with internal teams, while also managing AMC service, generation performance, and complaint resolution after commissioning.Key Responsibilities1️⃣ Client Coordination & Journey OwnershipAct as the SPOC for each customer from onboarding till AMC handoverProvide updates on project progress, documentation status, approvals, and execution milestonesAnswer customer queries related to layout, approvals, net metering, invoicing, or warranties by coordinating internally with the respective teamsEscalate client dissatisfaction, delays, or repeated issues to the Head of Projects2️⃣ System Monitoring & Performance EscalationMonitor plant generation using dashboards (Solarman, Sungrow, Enphase, etc.)Detect and flag generation drops, faults, or inverter shutdownsCoordinate with Projects or Contractors for resolution and site interventionKeep clients informed about restoration timelines or fixes3️⃣ AMC & Preventive MaintenanceMaintain AMC service calendar and ensure cleaning/service schedules are metCoordinate with on-site O&M staff and confirm visit completionMaintain AMC service records and submit reports to clients when needed4️⃣ Complaint Handling & ClosureReceive complaints via calls, WhatsApp, or mailCategorize and log issues: inverter faults, grid shutdowns, structure issues, etc.Assign to the relevant internal team for actionFollow up and ensure closure within committed timeline, keeping client informed5️⃣ Documentation & Handover SupportEnsure that net metering, CEIG approvals, commissioning certificates, and AMC terms are properly explained and documentedMaintain updated client folders (digital + physical if needed)Share handover kits and basic O&M guidance with clients post-commissioning6️⃣ Feedback & RetentionConduct follow-up calls with clients post-handover and post-serviceCollect feedback and improve resolution processes based on recurring issuesShare tips and updates (cleaning schedule, seasonal advice) with clients periodicallyKPIs (Key Performance Indicators)% client queries responded to within SLAAverage complaint resolution timeAMC adherence rate (timely service visits)Client satisfaction score (via feedback surveys)Plant generation uptime across managed sitesInternal coordination turnaround time (issue → resolution)Qualifications & Skills2–5 years of experience in customer support, client servicing, or solar O&MStrong communication and relationship-building skills (Hindi & English)Ability to work cross-functionally with technical, regulatory, and execution teamsFamiliarity with solar project stages and inverter/monitoring toolsBasic knowledge of Excel, Google Sheets, and service CRMsDiploma/B.E. (Electrical preferred, but not mandatory)Client-focused attitude with strong problem-solving instincts
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1 week ago
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Key Account Manager
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New Delhi, India Softcell Technologies Global Pvt. Ltd. Full timeRole: Key Account Manager or Account Manager Location: MumbaiSoftcell is a leading System Integrator in India. We are hiring for the role of Key Account Manager that entails developing, driving, managing and executing a business plan for a select set of Named Accounts and positioning SI solutions from the portfolio of focus IT products and solutions....
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Key Account Manager
4 weeks ago
New Delhi, India Softcell Technologies Global Pvt. Ltd. Full timeRole: Key Account Manager or Account Manager Location: MumbaiSoftcell is a leading System Integrator in India. We are hiring for the role of Key Account Manager that entails developing, driving, managing and executing a business plan for a select set of Named Accounts and positioning SI solutions from the portfolio of focus IT products and solutions....
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Key Account Manager
2 weeks ago
New Delhi, India Airtel Business Full timePurpose of the Job:Responsible for end-to-end telecom, connectivity, cloud and cybersecurity needs of a set of 30-35 accounts in the Enterprise Segment, primarily Mid to large Segment Accounts. Ensures achievement of the Sales & Revenue targets, by selling Data, Voice, VAS and cloud related new product solutions. Deliverables (Maximum 5-6 key...
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