Deputy Manager

3 weeks ago

New Delhi, India Mumbai International Airport Limited (CSMIA) Full time

Job Purpose:To drive same-store growth across retail outlets at Mumbai International Airport by optimizing product mix, enhancing customer experience, and implementing data-driven strategies that improve revenue and performance metrics.Key Responsibility Areas (KRAs):1. Same Store Growth Strategy- Analyze historical sales data to identify growth opportunities within existing stores. - Develop and implement initiatives to increase average transaction value and conversion rates. - Collaborate with concessionaires to optimize product assortment and pricing.2. Performance Monitoring & Reporting- Track daily, weekly, and monthly store-level performance metrics. - Prepare dashboards and reports for internal reviews and concessionaire meetings. - Identify underperforming stores and recommend corrective actions.3. Customer Experience Enhancement- Conduct regular store audits to ensure compliance with service standards. - Implement feedback mechanisms and mystery shopping programs. - Work with brands to improve visual merchandising and store layout.4. Stakeholder Engagement- Coordinate with concessionaires to align on growth targets and promotional plans. - Support onboarding and training of store staff for new initiatives. - Liaise with airport operations and security for smooth functioning of retail outlets.5. Digital & Loyalty Integration- Promote adoption of digital invoicing and loyalty programs to boost repeat purchases. - Monitor penetration and redemption rates of loyalty initiatives.6. Inventory & Merchandising- Conduct periodic inventory checks and provide feedback for replenishment planning. - Ensure optimal stock levels and reduce instances of stockouts or overstocking.7. Compliance & Standards- Ensure all retail operations comply with airport regulations and brand guidelines. - Support audits related to safety, hygiene, and commercial agreements.Qualifications & Experience:- Bachelor’s degree in Business, Retail Management, or related field. - 4–8 years of experience in retail operations, preferably in Retail Companies, Airports, Malls or high-footfall environments. - Strong analytical, communication, and stakeholder management skills.

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