Director - Employee Relations
3 weeks ago
Our Story:Founded in 2021 by Aadit Palicha and Kaivalya Vohra, Zepto is on a mission to save you time —making every second count towards life's real joys. Our platform has revolutionised rapid commerce in India with cutting-edge technology and strategically optimised delivery hubs. Zepto offers an extensive range of 45,000+ products, from fresh groceries to electronics, beauty essentials, apparels, toys and more, delivering across 50+ cities in 10 minutes*. Zepto Café extends our commitment to convenience, featuring a curated menu of over 200 fresh items.Role: Director - Employee Relations/ Industrial RelationsStakeholder Management/ Problem Solving/Key Understanding of Manpower Dynamics/ Liasoning with Govt officials , Labour LawsLocation: BengaluruReporting to: SD Ops StrategyCore Areas: Industrial relations and employee relations to be maintained as per the guidelines and the purview of the law. Knowledge of labour law and compliance.Qualification: MBA-HR or any HR-related specialization.Experience: 8-10 years of experience in Human Resources preferably from warehouse and supply chain background. Experience in blue collar workforce management is preferred. Specific experience with ER/IR is a prerequisite.Responsibilities, aka, what we’d like you to deliver:- Collaborate with the city teams and HR team to maintain a positive and compliant workplace by handling employee grievances, conducting investigations, managing conflicts, and ensuring adherence to labor laws and company policies - Conflict resolution: Act as a primary point of contact for employees and managers, mediating conflicts and resolving grievances in a timely and effective manner. - Investigations: Conduct thorough and objective investigations into employee complaints and disciplinary issues, ensuring fair and consistent processes. - Legal compliance: Ensure compliance with all relevant labor laws, regulations, and company policies by staying updated on legal changes and providing guidance to management. - Policy and procedure: Assist in developing, implementing, and communicating workplace policies, procedures, and programs related to employee conduct and relations. - Risk mitigation: Proactively identify potential risks and develop strategies to prevent future employee relations issues and mitigate legal exposure. - Training and development: Coach managers on performance management, conflict resolution, and other employee relations topics. - Employee engagement: Implement initiatives such as surveys, feedback channels, and recognition programs to promote a positive and engaged workforce. - Prevent any type of unionisation in the organisation and has ability to maintain confidentiality and handle sensitive situations with diplomacy and integrity.What We’re Looking For- People with endless curiosity and hunger to learn - Owners who will think of Zepto as their own venture - Operators obsessed with customer experience - Good knowledge of labour regulations - Possess exceptional interpersonal, negotiation, and conflict-resolution abilities.
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