Team Lead

3 weeks ago

New Delhi, India Zepto Full time

Role: Stakeholder Management/ Problem Solving/Key understanding of manpower dynamics/ Liasoning with Govt officials , Labour lawsLocation: PAN IndiaCore Areas: Industrial relations and employee relations to be maintained as per the guidelines and the purview of the law. Knowledge of labour law and compliance.Qualification: MBA-HR or any HR-related specialization.Experience: 2-4 years of experience in Human Resources preferably from warehouse and supply chain background. Experience in blue collar workforce management is preferred.Key responsibilities:- Collaborate with the city teams and HR team to maintain a positive and compliant workplace by handling employee grievances, conducting investigations, managing conflicts, and ensuring adherence to labor laws and company policies - Conflict resolution: Act as a primary point of contact for employees and managers, mediating conflicts and resolving grievances in a timely and effective manner. - Investigations: Conduct thorough and objective investigations into employee complaints and disciplinary issues, ensuring fair and consistent processes. - Legal compliance: Ensure compliance with all relevant labor laws, regulations, and company policies by staying updated on legal changes and providing guidance to management. - Policy and procedure: Assist in developing, implementing, and communicating workplace policies, procedures, and programs related to employee conduct and relations. - Risk mitigation: Proactively identify potential risks and develop strategies to prevent future employee relations issues and mitigate legal exposure. - Training and development: Coach managers on performance management, conflict resolution, and other employee relations topics. - Employee engagement: Implement initiatives such as surveys, feedback channels, and recognition programs to promote a positive and engaged workforce. - Prevent any type of unionisation in the organisation and has ability to maintain confidentiality and handle sensitive situations with diplomacy and integrity. - Work with the city team and local liasoning for maintaining the business continuity.What We’re Looking For- People with endless curiosity and hunger to learn - Owners who will think of Zepto as their own venture - Operators obsessed with customer experience - Good knowledge of labour regulations - Possess exceptional interpersonal, negotiation, and conflict-resolution abilities.

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