Network Operations Manager

2 days ago

Gurgaon, Haryana, India Ixceed Solutions Full time

Experience Required : 12+ : Gurugram Timings : 12PM -9PM/2PM -11 : 24x7 Support Type : Responsibilities :

- Lead and manage 24x7 global infrastructure operations, ensuring end-to-end service delivery.

- Mentor and guide a team of SME engineers across IT domains (Windows, Linux, Cloud, Networking, etc.

- Act as process owner for Level 2 Support & Event Management; ensure ITIL process alignment (Incident, Problem, Change, Event).

- Drive technical transitions and upskilling initiatives across infrastructure domains.

- Provide technical and functional issue resolution; ensure minimal business disruption.

- Identify gaps, propose corrective actions, and implement process improvements.

- Maintain documentation of transitions and ensure effective knowledge transfer.

- Prepare dashboards and reports to track KPIs and operational health.

- Perform capacity planning, workload prioritization, and resource management.

- Collaborate with Service Delivery, Engineering, and senior stakeholders to align IT services with business needs.

- Support budgeting activities (OPEX & CAPEX) and contribute to IT strategy Expertise:

- Infrastructure: Windows Server (20122019), Linux (RHEL/Ubuntu), Active Directory, DNS, DHCP, DFS, Microsoft 365.

- Virtualization: VMware, Hyper-V, Citrix VDI, Horizon.

- Cloud: Azure & AWS administration, Cloud architecture and migration experience.

- Monitoring Tools: SolarWinds, Nagios, Datadog.

- Security & Access: SSO, Okta, Microsoft MFA.

- Patch Management: SCCM, WSUS.

- Automation: Working knowledge of Ansible, Chef, Puppet.

- ITSM Tools: ServiceNow strong understanding of ITIL practices.

- Networking: Solid grasp of data center architecture, LAN/WAN, routers, switches, and interfaces.

- Disaster Recovery: Understanding of BCP and DR solutions.

- Reporting: Advanced proficiency in MS Office Suite, KPI Skills :

- Strong leadership, mentoring, and stakeholder management.

- Excellent communication, conflict resolution, and decision-making skills.

- Proven project management and planning abilities.

- Critical thinker with strong analytical and problem-solving mindset.

- Business acumen with a focus on continuous improvement and service excellence.

(ref:hirist.tech)

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