Network Operations Manager

2 weeks ago


Gurugram, India Ixceed Solutions Full time

Experience Required : 12+ : Gurugram Timings : 12PM -9PM/2PM -11 : 24x7 Support Type : Responsibilities :- Lead and manage 24x7 global infrastructure operations, ensuring end-to-end service delivery.- Mentor and guide a team of SME engineers across IT domains (Windows, Linux, Cloud, Networking, etc.- Act as process owner for Level 2 Support & Event Management; ensure ITIL process alignment (Incident, Problem, Change, Event).- Drive technical transitions and upskilling initiatives across infrastructure domains.- Provide technical and functional issue resolution; ensure minimal business disruption.- Identify gaps, propose corrective actions, and implement process improvements.- Maintain documentation of transitions and ensure effective knowledge transfer.- Prepare dashboards and reports to track KPIs and operational health.- Perform capacity planning, workload prioritization, and resource management.- Collaborate with Service Delivery, Engineering, and senior stakeholders to align IT services with business needs.- Support budgeting activities (OPEX & CAPEX) and contribute to IT strategy Expertise:- Infrastructure: Windows Server (20122019), Linux (RHEL/Ubuntu), Active Directory, DNS, DHCP, DFS, Microsoft 365.- Virtualization: VMware, Hyper-V, Citrix VDI, Horizon.- Cloud: Azure & AWS administration, Cloud architecture and migration experience.- Monitoring Tools: SolarWinds, Nagios, Datadog.- Security & Access: SSO, Okta, Microsoft MFA.- Patch Management: SCCM, WSUS.- Automation: Working knowledge of Ansible, Chef, Puppet.- ITSM Tools: ServiceNow strong understanding of ITIL practices.- Networking: Solid grasp of data center architecture, LAN/WAN, routers, switches, and interfaces.- Disaster Recovery: Understanding of BCP and DR solutions.- Reporting: Advanced proficiency in MS Office Suite, KPI Skills :- Strong leadership, mentoring, and stakeholder management.- Excellent communication, conflict resolution, and decision-making skills.- Proven project management and planning abilities.- Critical thinker with strong analytical and problem-solving mindset.- Business acumen with a focus on continuous improvement and service excellence. (ref:hirist.tech)



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