Guest Relations Officer

4 weeks ago


Bhavnagar, India Zolo Full time

Designation: Guest Relation Officer

Location: Noida

CTC: 3.5 LPA ( 2.5 LPA fixed + 1 LPA variable)

Working Days : 6

Shift: Rotational

Other Benefits

  • Accommodation
  • PF
  • Medical Insurance


About Zolo

ZoloStays stands out as the leading provider of managed co-living spaces in India, catering

to the needs of both working professionals and students. With over $100 Mn funding from

Nexus Venture Partners, IDFC Alternatives, and Mirae Asset, we are rapidly growing.


Responsibilities:

● Property Operations Management:

  1. Oversee the day-to-day operations of the property.
  2. Ensure adherence to operational standards and protocols.
  3. Implement strategies to optimize property efficiency and performance.

● Customer Handling:

  1. Interact with guests to ensure their needs are met promptly and effectively.
  2. Address guest concerns and resolve issues in a timely manner.
  3. Strive to exceed guest expectations and deliver exceptional service.

● Guest Escalation Management:

  1. Handle guest escalations with professionalism and empathy.
  2. Investigate issues thoroughly and provide satisfactory resolutions.
  3. Communicate effectively with guests to manage expectations.

● Team Management:

  1. Lead and guide a team of employees to ensure smooth operations.
  2. Provide training and support to team members as needed.Monitor employee performance and provide feedback for improvement.

● Coordination with Departments:

  1. Collaborate with housekeeping staff to maintain cleanliness and hygiene standards.
  2. Liaise with front office personnel to ensure efficient check-in and check-out
  3. processes.
  4. Coordinate with maintenance staff to address any property-related issues promptly.

● Monitoring and Reporting:

  1. Conduct regular inspections to ensure compliance with standards and procedures.
  2. Prepare reports on property performance, guest feedback, and operational efficiency.
  3. Identify areas for improvement and recommend actionable solutions.



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