ServiceNow Technical Consultant
1 month ago
Job Description :
Roles and Responsibilities :
- Lead the design, development, and implementation of ServiceNow solutions, focusing on ITAM (IT Asset Management) and ITSM (IT Service Management) modules
- Collaborate with clients to gather and analyze business requirements, translating them into technical specifications and solutions
- Develop and customize ServiceNow applications, including workflows, forms, and scripts, to meet client needs
- Integrate ServiceNow with other systems and platforms using APIs and other integration methods
- Provide technical expertise and guidance during the implementation and configuration of ServiceNow solutions
- Conduct system testing, troubleshooting, and debugging to ensure the reliability and performance of ServiceNow applications
- Develop and deliver training and documentation for end-users and support teams
- Stay updated with the latest ServiceNow features, updates, and best practices to ensure optimal use of the platform
- Collaborate with project managers, business analysts, and other stakeholders to ensure successful project delivery and client satisfaction
Desired Skills and Experience :
- Proven experience (5+ years) as a ServiceNow Technical Consultant with a strong focus on ITAM and ITSM modules
- Expertise in ServiceNow development, including customizations, scripting, and integrations
- Solid understanding of ServiceNow platform architecture and best practices
- Experience with ServiceNow ITAM and ITSM modules, including implementation and configuration
- Proficiency in ServiceNow integration methods and tools, including REST APIs and web services
- Strong problem-solving skills and ability to manage complex technical challenges
- Excellent communication and interpersonal skills, with the ability to work effectively with clients and team members
- ServiceNow certifications (e.g., Certified ServiceNow Administrator, Certified ServiceNow Application Developer) are a plus
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