Information Technology Support Specialist

2 weeks ago


Bhubaneshwar, Odisha, India Varahe Analytics Private Limited Full time

I. Job Title: IT Support Consultant

II. Location: Bhubaneswar (for projects across India)

Note: Odia Language proficiency is must required for this role.

III. Key Responsibilities:

A. Hardware and Software Troubleshooting:

1. Respond to and resolve technical issues users report through various channels, including phone, chat, and email.

2. Diagnose and troubleshoot hardware and software problems to ensure minimal downtime.

3. Install, configure, and update OS software and applications as needed.

4. Provide remote assistance to users for technical issues using remote desktop tools.

5. Manage and troubleshoot network devices to ensure smooth connectivity and optimal performance.

6. Administer firewall settings to enhance network security and protect against potential threats.

B. Documentation and Reporting:

1. Maintain detailed records of hardware and software interventions using Google Docs and Sheets.

2. Generate reports on recurring issues, resolutions, and preventive measures to inform future decisions.

C. End-User Support:

1. Provide timely and effective support to end-users, addressing their IT-related concerns with login issues, password resets, and account management.

2. Educate users on primary computer usage and best practices on IT policies and procedures to promote a culture of excellence.

D. Vendor Coordination:

1. Liaise with vendors for hardware and software procurement and support to ensure seamless integration.

2. Manage relationships with external service providers for network and software-related services to optimize efficiency.

E. API Utilisation:

1. Leverage knowledge of using platform APIs to integrate and streamline IT processes, enhancing overall productivity.

2. Develop and implement solutions that enhance efficiency through API interactions, driving business growth and success.

III. Required Skills and Qualifications:

1. Bachelor's degree in Information Technology, Computer Science, or related field with 2+ years experience.

2. Proven experience in IT asset management, software and hardware support, and vendor coordination.

3. Excellent organisational and project management skills, with the ability to work collaboratively with cross-functional teams and vendors.



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