Information Technology Support Specialist
3 weeks ago
I. Job Title: IT Support Consultant
II. Location: Bhubaneswar (for projects across India)
Note: Odia Language proficiency is must required for this role.
III. Responsibilities:
A. Hardware and Software Troubleshooting:
1. Respond to and resolve technical issues users report through various channels (phone, email, chat).
2. Diagnose and troubleshoot hardware and software problems.
3. Install, configure, and update OS software and applications.
4. Provide remote assistance to users for technical issues and utilise remote desktop tools to
troubleshoot and resolve problems.
5. Manage and troubleshoot network devices, ensuring smooth connectivity.
6. Administer firewall settings to enhance network security.
B. Documentation and Reporting:
1. Maintain detailed records of hardware and software interventions using Google Docs and Sheets.
2. Generate reports on recurring issues, resolutions, and preventive measures.
C. End-User Support:
1. Over timely and effective support to end-users, addressing their IT-related concerns with login
issues, password resets, and account management.
2. Educate users on primary computer usage and best practices on IT policies and procedures.
D. Vendor Coordination:
1. Liaise with vendors for hardware and software procurement and support.
2. Manage relationships with external service providers for network and software-related services.
E. API Utilisation:
1. Leverage knowledge of using platform APIs to integrate and streamline IT processes.
2. Develop and implement solutions that enhance efficiency through API interactions.
III. Required Skills and Qualifications:
1. Bachelor's degree in Information Technology, Computer Science, or related with 2+ years
experience.
2. Proven experience in IT asset management, software and hardware support, and vendor coordination.
3. Excellent organisational and project management skills.
4. Ability to work collaboratively with cross-functional teams and vendors.
If you're an early to mid-career professional looking for a high-impact challenge, interested in joining a team of like-minded and motivated individuals who think strategically, act decisively, and get things done, drop in an email at
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