Technical chat process

2 weeks ago

Hyderabad, India FLY Consulting Services Full time

Company Overview

FLY Consulting Services is a promising staffing and recruitment company headquartered in Hyderabad, specializing in providing superior placement solutions in Andhra Pradesh, Telangana, Karnataka, and Tamilnadu. The company focuses on connecting clients with top-tier prospects, enabling businesses to concentrate on their core operations. With a dedicated team of professionals, FLY Consulting Services delivers tailored staffing solutions to meet diverse industry needs efficiently.


Job Overview

FLY Consulting Services is seeking a dedicated Junior Technical Chat Process Executive to join our team in Hyderabad. This full-time position requires a professional with 1 to 3 years of experience in customer service or any bpo process. The role involves delivering exceptional service to our clients, utilising effective communication skills to resolve queries through chat support while maintaining excellent customer satisfaction.


Qualifications and Skills

  • Strong technical troubleshooting skills to identify and resolve customer issues effectively and efficiently.
  • Demonstrated customer service expertise, with a focus on understanding and meeting customer needs.
  • Excellent communication skills, both verbal and written, to provide clear and concise information to clients.
  • Empathy and patience to handle challenging situations and offer support to customers with varying levels of technical knowledge.
  • Experience working in Business Process Outsourcing (BPO) environments, with an emphasis on international voice support.
  • Proficiency in managing chat support systems, ensuring prompt and accurate responses to client inquiries.
  • Familiarity with BPO practices and procedures, enhancing service delivery through standardized processes.
  • Ability to multitask and manage time effectively, handling multiple chat interactions simultaneously without compromising quality.


Roles and Responsibilities

  • Provide real-time technical support to clients via chat, ensuring prompt and accurate solutions to their issues.
  • Maintain a high level of customer satisfaction by delivering top-quality service and exceeding client expectations.
  • Communicate effectively with customers to understand their needs and address their inquiries professionally.
  • Document and escalate complex technical issues to relevant departments for further resolution.
  • Ensure compliance with company policies and procedures while delivering customer support services.
  • Collaborate with team members to share knowledge and contribute to a positive work environment.
  • Continuously update knowledge of company products and services to provide informed support to clients.
  • Track and report technical support activities to management, highlighting opportunities for process improvement.

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