Business Process Outsourcing Manager
3 days ago
About StavtarStavtar is a financial software company headquartered in New York, with employees located in the United States, England, and India. Founded by financial and technology professionals from the alternative asset management industry, Stavtar is well versed in the marriage between people, processes and technology. Their product StavPay, has revolutionized the way in which complex businesses such as alternative asset managers manage their business spending and expense allocation process.About This Role Our flagship SaaS product StavPay is used by businesses to manage their entire business spend process. You’ll be part of the StavPay Business Process Operations (“BPO”) team, which acts as an extension of our client’s accounting team.Key Responsibilities Lead and guide the BPO team and provide feedback to the team members Conduct training to BPO team members/Clients on a regular basis Take up new clients from BA/Dev team for BPO support, understand the process, client requirements and transition to the BPO team for day-to-day support Responsible for all aspects of day-to-day monitoring of client support Monitor the Invoice volumes to make sure all invoices’ data is being entered to the system from our OCR appropriately. Ensure the system is choosing appropriate allocation methods based on pre-determined rules by the client before submitting for client review. Distinguish between high and low priority situations. Should be able to timely escalate/resolve the issues. Coordinating with IT and Clients on enhancing, reporting and development of standardization/automation in process Be the first point of contact for client escalations Establish good working relationships with all the stake holders, like clients, team members, Dev team, BA team etc., Ensuring service level agreements, memorandums and client delivery summaries are maintained. Ensuring that team Maintains & updates the desk procedures, process manuals and process maps on regular basis. Regularly interact with the clients to check their requirements and update on the enhancements from StavPay Participate in special projects to enhance accounting operations and reporting processes. Review of reconciliation and reporting that team does on regular basis like payment, validation errors, emails received etc. To provide suggestions on process improvement ideas to StavPay and clients To track and maintain the agreed SLA’s for each clientRequired Competences - Must have Skills Bachelor’s degree with minimum 7 +Years of experience in Finance/Accounting. In-depth understanding of General Ledger systems, Payables vs expenses and Allocations of expenses Ability to follow procedures, ask pertinent questions and document. Strong attention to detail and ability to review Ability to prioritize and multi-task, provide status updates Excellent English, verbal and written Motivated and self-starter Strong AP and accounting knowledge with sound basics of accounting Have led a team of 5 members directly for last 2 years Expertise knowledge in MS ExcelExpertise Competences - Good to have Skills Experience in alternative asset management a plus. Knowledge of Accounting Systems like QuickBooks, Netsuite, Workday, Sage 300, Dynamics 365, VM, Geneva etc.Job Title:BPO Leads/Assistant Managers Working Hours– 6:30 PM to 3:30 AM (8 AM to 5 PM EST) – based on project demand Location:Bengaluru
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Outsourcing Manager
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Outsourcing Governance Manager
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New Delhi, India Kshema General Insurance Limited Full timeManager – Outsourcing GovernanceLocation: Hyderabad | Function: Risk Management | Reports to: Head–ERM/ORMKey Responsibilities1. Framework & Policy§ Maintain and periodically update the Board-approved Outsourcing Policy and SOPs; embed materiality criteria, risk taxonomy, and approvals matrix.§ Support in executing the Outsourcing Committee cadence...
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Outsourcing Manager
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Delhi, India Revolut Full timeAbout RevolutPeople deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 65+ million customers get more from their money every day.As we continue our...
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Outsourcing Manager
3 days ago
Delhi, India Revolut Full timeAbout Revolut People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 65+ million customers get more from their money every day. As we continue our...
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Outsourcing Governance Manager
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Delhi, India Kshema General Insurance Limited Full timeManager – Outsourcing GovernanceLocation: Hyderabad | Function: Risk Management | Reports to: Head–ERM/ORMKey Responsibilities1. Framework & Policy§ Maintain and periodically update the Board-approved Outsourcing Policy and SOPs; embed materiality criteria, risk taxonomy, and approvals matrix.§ Support in executing the Outsourcing Committee cadence...
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Business Development Manager
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Greater Delhi Area, India A Business Studio Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany DescriptionA Business Studio is your trusted partner for premium outsourcing solutions. We specialize in optimizing processes, enhancing efficiency, and driving growth for businesses across diverse industries. Our expertise allows you to focus on your core business goals while we manage the details. Connect with us today and experience the power of...
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Business Development Manager
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delhi, India Monk Outsourcing Full timeCompany DescriptionMonk Outsourcing is a US-based company that helps businesses succeed online by specializing in digital marketing services such as SEO, PPC, and social media. Our web development team creates impressive, growth-oriented websites. We are dedicated to getting results and building strong partnerships with our clients.Role DescriptionThis is a...
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New Delhi, India Macro Outsourcing Full timeCompany DescriptionMacro Outsourcing is a Business Process Outsourcing company that specializes in transcription, billing, and document management services for medical clinics and physicians in the United States. Our mission is to enhance the efficiency and manageability of back-office operations, such as medical transcription and billing while cutting costs...
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New Delhi, India Macro Outsourcing Full timeCompany DescriptionMacro Outsourcing is a Business Process Outsourcing company that specializes in transcription, billing, and document management services for medical clinics and physicians in the United States. Our mission is to enhance the efficiency and manageability of back-office operations, such as medical transcription and billing while cutting costs...
